Customer Collections Advisor

1 month ago


Exeter, United Kingdom EDF Energy Full time

Customer Collections Advisor

Exeter, EX1 3UT Permanent, Full-time / Part-time Starting Salary of £24,635

In this business-to-business customer service and credit control role, you will be key to ensuring swift collection of payments from our Large Business Customers. With a knack for detail-digging, logical thinking, and relationship building, you ll relish rooting out process problems and thrive on the challenge of getting big-money invoice payments over the line.

The Opportunity

Joining an established team of 35 split into smaller, multi-skilled groups, you ll help contribute to the collection of millions of pounds worth of invoices every month. You ll be contacting customers by telephone, applying the key skills for checking for updates, liaising with internal stakeholders, and identifying disputes. You need to be tenacious and resilient, of course, but key to your success in this role will be a passion for logical problem-solving and a pride in investigating issues and instigating actions.

At EDF, success is personal. Here, you can develop a career that s unique to you. You ll be onboarded via a tailored training programme for this role and, in addition to ongoing mentoring and support from team leaders, you can achieve a renowned CICM credit management qualification, paid by us. Your career journey, powered by us, will support our mission to help Britain achieve Net Zero.



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