Hardware Break/Fix Field Engineer

2 weeks ago

London, United Kingdom Global Technology Solutions Ltd Full time

Job Title:Break/Fix Engineer (L2)Location:Nottingham (Field-Based)Contract Duration:6 WeeksWorking Hours:MondayFriday, 08:3017:00Day Rate:£210 per day (Inside IR35, via umbrella)Expenses:Mileage and parking claimable OverviewWe are seeking aBreak/Fix Engineer (L2)to provide onsite hardware support across multiple locations in Nottingham. The role involves troubleshooting and repairing HP and Lenovo laptops and desktops, working under the guidance of senior technicians as required. HP or Lenovo SQ training is desirable but not essential. Key ResponsibilitiesAttend designated customer sites to perform laptop and desktop break/fix activitiesConduct hardware repairs, reassembly, and component swaps following guidanceSupport diagnostics and troubleshooting of HP and Lenovo devicesUse a mobile service app to: Manage and update ticketsCollect and return parts dailyRecord completed work and close ticketsFollow instructions from senior engineers for BIOS updates, branding, and other tasksMaintain safe working practices and report issues to the support lineDeliver professional customer service while onsiteRequirementsL2-level knowledge of laptops and desktops (HP/Lenovo preferred)Ability and willingness to perform break/fix repairsPrevious Field Experience EssentialOwn vehicle and essential tools preferredStrong time management and organisational skillsFlexibility to work across multiple sitesDesirable SkillsPrevious experience in deskside support or IT helpdesk rolesFamiliarity with ticketing systems and mobile service management appsHP or Lenovo SQ certification (advantageous but not essential)TPBN1_UKTJ

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