Head of Recruiting Operations

2 weeks ago

Sheffield, United Kingdom HM Revenue & Customs Full time

We are recruiting into the following locations:

Glasgow, Liverpool, Newcastle-upon-Tyne, Nottingham, Worthing


At Unity Business Services (UBS) we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. We want to maximise the potential of everyone who chooses to work for us, and we offer a range of flexible working patterns and support to make a fulfilling career at UBS accessible to you.


UBS delivers business critical processes in human resources, finance, payroll and procurement to enable our employees to deliver public services. Following the Government Shared Services (GSS) ambition we are working to deliver better services, with modernised systems, delivering the business greater value and efficiencies.


The recruitment team within Unity Business Services is a team of over 100 specialist staff who provide transactional recruitment activities, partnering with HMRC and Other Government Departments (OGDs). The team ensures that all jobs are recruited according to HR policies and are filled effectively and efficiently with quality candidates meeting the operational business needs.


Job description


As Head of Unity Recruitment Operations, you will take responsibility for transactional recruitment activities and adopt a strategic approach to develop the current UBS offering across different Government Departments. This is a vital role within UBS and will help to shape the future landscape of the service offering across the department.


  • Partnering with key stakeholders across the organisation, including the Talent Acquisition Team and senior business leaders, to ensure that the end-to-end recruitment process is planned and managed effectively by all stakeholders.
  • Responding to operational demands promptly and advising on best approach.
  • Work with business areas across government departments to review their workforce plans and consider levels of demand.
  • Work strategically to expand service offering within UBS and provide cost-effective solutions to corporate activities.
  • Embedding centralisation, best practice and streamlining ways of working.
  • Strategically planning and selling the service offering, measuring effectiveness & efficiency, and identifying changes and improvements.
  • Work with the Cabinet Office, ensuring alignment with wider UBS strategy and convergence requirements.
  • Confidently build relationships with stakeholders across the Civil Service, leading strategic and technical-level conversations and communicating at an executive level.
  • Work closely with operational business leads and senior managers to create recruitment plans which are cost-effective and deliver excellent service for the business and applicants.
  • Reporting on recruitment transactional performance and analysing the data to drive understanding of the process and identify areas for improvement.
  • Produce and utilise quality data to make proposals for internal process improvements and build performance packs to demonstrate our offering to other government departments.
  • Measure the performance of operational recruitment, identifying areas where improvements are required either from stakeholders or from your wider team. Using this data, you will create improvement plans and work with stakeholders and the wider team to get buy-in to the changes needed.
  • Working with the Civil Service Commission (CSC), ensuring adherence to principles and correct levels of engagement are in place.


Person specification


  • You will be comfortable working with and challenging senior leaders where necessary.
  • You will champion data security across Unity Business Services, supporting us to remain GDPR compliant.
  • You will have a passion for innovation, build automation tools and techniques into the strategic direction of the team to drive continuous improvement.
  • As part of the wider Unity Business Services Leadership Team you will actively role model our values and commitments, supporting colleagues to develop their careers and champion wellbeing.


Essential Criteria


  • Recruitment: Strong experience of working within recruitment and knowledge of recruitment systems.
  • Leadership: Experienced in leading large teams within a large-scale operation/shared service function.
  • Decision making: A strategic mindset with the ability to drive decisions and change and make recommendations for future development and expansion.
  • Communicating and influencing: Proven track record of communication with and influencing senior colleagues and stakeholders to drive service improvements.
  • Service delivery: A proven ability to use data and reporting to allow you to engage on both a technical and strategic level with your team and a broad range of stakeholders to understand service delivery and drive service improvements.

  • Head of Operations

    4 weeks ago

    Sheffield, United Kingdom University of Sheffield Full time

    Are you interested in joining a world leading research centre? Do you want to be involved in the generation of new innovations and technologies to make things better, faster, cheaper and greener? We have an exciting opportunity for a Head of Operations to join our Machining Group at the University of Sheffield’s Advanced Manufacturing Research Centre...

  • Head of Operations

    4 hours ago

    Sheffield, United Kingdom Integral Recruitment Ltd Full time

    **Head of Operations** **£50,000 - £60,000 plus benefits** **Sheffield, S2** My client is a market leader in their specialist field with a global client base. Due to exciting expansion plans, they are looking for a Head of Operations with energy and ambition to help lead them through this next phase. It’s vital that the Head of Operations has proven...

  • Head of Financial Operations

    4 weeks ago

    Sheffield, United Kingdom University of Sheffield Full time

    Are you an experienced senior finance professional and a strong communicator who demonstrates effective leadership skills and champions collaborative working? This job could be just for you. This is a key leadership role that will deliver a Finance Operations function that is fit for purpose in the context of supporting delivery of the University’s...

  • Head of Operations

    3 weeks ago

    Sheffield, United Kingdom ecocareers Full time

    Do you have a keen interest in motor vehicle engines? Previous experience within a management role? Want to be a part of a well established, expanding SME with a global reach? Then read on…. Who Our client specialise in genuine and aftermarket engine parts for Perkins, Volvo Penta, and Yanmar diesel engines. Offering an unparalleled blend of comprehensive...

  • Head of Operations

    4 weeks ago

    Sheffield, United Kingdom Recruit with Me. Run with Me. Full time

    Fantastic opportunity for a customer-centric, performance driven Head of Operations to lead the end to end delivery of a series of work streams within the housing sector. Our client is uniquely placed within the sector and is looking to build upon their talent pool by recruiting high calibre operational leaders at Senior Manager level. With proven success in...

  • Head of Operations

    4 weeks ago

    Sheffield, United Kingdom Recruit with Me. Run with Me. Full time

    Fantastic opportunity for a customer-centric, performance driven Head of Operations to lead the end to end delivery of a series of work streams within the housing sector. Our client is uniquely placed within the sector and is looking to build upon their talent pool by recruiting high calibre operational leaders at Senior Manager level. With proven success...

  • Head of Operations

    4 weeks ago

    Sheffield, United Kingdom Recruit with Me. Run with Me. Full time

    Fantastic opportunity for a customer-centric, performance driven Head of Operations to lead the end to end delivery of a series of work streams within the housing sector.Our client is uniquely placed within the sector and is looking to build upon their talent pool by recruiting high calibre operational leaders at Senior Manager level.With proven success in...

  • Head of Operations

    4 weeks ago

    Sheffield, United Kingdom Recruit with Me. Run with Me. Full time

    Fantastic opportunity for a customer-centric, performance driven Head of Operations to lead the end to end delivery of a series of work streams within the housing sector.Our client is uniquely placed within the sector and is looking to build upon their talent pool by recruiting high calibre operational leaders at Senior Manager level.With proven success in...

  • Head of Operations

    4 weeks ago

    Sheffield, United Kingdom Recruit with Me. Run with Me. Full time

    Fantastic opportunity for a customer-centric, performance driven Head of Operations to lead the end to end delivery of a series of work streams within the housing sector.Our client is uniquely placed within the sector and is looking to build upon their talent pool by recruiting high calibre operational leaders at Senior Manager level.With proven success in...

  • Head of Operations

    4 weeks ago

    Sheffield, United Kingdom Recruit with Me. Run with Me. Full time

    Fantastic opportunity for a customer-centric, performance driven Head of Operations to lead the end to end delivery of a series of work streams within the housing sector. Our client is uniquely placed within the sector and is looking to build upon their talent pool by recruiting high calibre operational leaders at Senior Manager level. With proven success...

  • Recruitment Manager- Recruitment Management

    2 weeks ago

    Sheffield, United Kingdom Voluntary Action Sheffield Full time

    The Recruitment Manager will be responsible for day to day management of Recruitment activity, ensuring the Recruitment team work together to meet annual target demands for 800+ seasonal positions working with children. The Recruitment Manager will implement and measure recruitment targets and activity, supervise the recruitment team, report on performance...

  • Head of Administration

    1 month ago

    Sheffield, United Kingdom Sewell Wallis Full time

    One of my favourite clients to recruit for, offering stability, a great company ethos and atmosphere and a well rounded supportive team. This company is on the search for a Head of Administration to oversee a small team of administrators with a background working closely with finance and work closely with the senior management team to ensure smooth...

  • Head of Customer Services

    4 weeks ago

    Sheffield, United Kingdom University of Sheffield Full time

    The Head of Customer Services is a new role within Estates and Facilities Management. We are seeking a dynamic and high performing individual with a track record of success in working with a large and diverse range of stakeholders and customers. The postholder will be responsible for the EFM Helpdesk, the operation of the University’s work scheduling...

  • Head of Service Operations Centre

    7 hours ago

    Sheffield, United Kingdom Auxilion Ireland Limited Full time

    Sheffield, UK (on site) Head of Service Operations Centre The Head of SOC will work as part of the Operations Management Team, reporting to the Group Delivery Director, they will manage a team of 70+ people based in our Shared Services Centre in Sheffield. A rare opportunity has arisen to take the lead and drive the shared services delivery function for...

  • Head of Service Operations Centre

    2 weeks ago

    Sheffield, United Kingdom Auxilion Ireland Limited Full time

    Sheffield, UK (on site) Head of Service Operations Centre The Head of SOC will work as part of the Operations Management Team, reporting to the Group Delivery Director, they will manage a team of 70+ people based in our Shared Services Centre in Sheffield. A rare opportunity has arisen to take the lead and drive the shared services delivery function for...

  • Head of Engineering

    4 days ago

    Sheffield, United Kingdom The Sterling Choice Full time

    Head of Engineering - Manufacturing Monday - Friday Days Lancashire Overview: One of the area's well-known manufacturers is looking to recruit a new Head of Engineering and is ready to speak with candidates immediately. The role will involve managing the day-to-day engineering function on-site as well as longer-term strategy and capital project...

  • Head of Engineering

    1 month ago

    Sheffield, United Kingdom The Sterling Choice Full time

    Head of Engineering - Manufacturing Monday - Friday Days Lancashire Overview: One of the area's well-known manufacturers is looking to recruit a new Head of Engineering and is ready to speak with candidates immediately. The role will involve managing the day-to-day engineering function on-site as well as longer-term strategy and capital project...

  • Head of Engineering

    1 week ago

    Sheffield, United Kingdom The Sterling Choice Full time

    Head of Engineering - Manufacturing Monday - Friday Days Lancashire Overview: One of the area's well-known manufacturers is looking to recruit a new Head of Engineering and is ready to speak with candidates immediately. The role will involve managing the day-to-day engineering function on-site as well as longer-term strategy and capital project...

  • Operations Administrator

    1 month ago

    Sheffield, United Kingdom University of Sheffield Full time

    Are you interested in working for a world top 100 University? We have an exciting opportunity in the Department of Sociological Studies for someone to join our expanding Operations team to provide a core administrative service across all our teaching and research activities. We are looking for a flexible and enthusiastic individual, with experience of...

  • Head of Technology Teams

    1 month ago

    Sheffield, Sheffield, United Kingdom University of Sheffield Full time

    We have a rare opportunity for you This exciting technically focused Head of Technology Teams (SAP) role will be the leader for a multi-disciplined SAP focused technical team. You will have technical vision and knowledge of SAP enabling you to devise strategies aiding in both technology development and the development of team members.Alongside the...