PMO Manager

The LightSpeed Experience

Rewarding experience. Meaningful outcomes. Making a difference in people's lives. That's what motivates us. Embrace diversity. Celebrate inclusion. Champion ideas. From across the table to around the UK, our path to innovation comes from our desire to deliver and from our outstanding people.

About us

We’ve been busy bringing gigabit fast full fibre broadband to thousands of UK homes since 2021. Our mission is to connect people. Our broadband is fast, fun and stress-free and our customers really are at the heart of every decision we make.​

Join us

Here at LightSpeed, we’re going through an exciting period of growth. We have big ambitions for the future, and we need great people who share our ambitions and inspire us for the next part of our journey. ​This is an exciting opportunity for anyone looking for their next challenge. We have an inclusive, diverse team – you can be yourself here and everyone is welcome. So, join us ​

What we need you to do

LightSpeed Broadband are looking for a strong and determined experienced PMO Manager who is responsible for coordinating the technology delivery portfolio for Lightspeed Broadband across ISP, Networks, Central Services and Technology functions. The PMO Manager defines the tech portfolio and delivery management standards, processes, and templates, maintains a rolled-up view across all the tech deliveries, including status, budgets, key risks, issues and mitigations.

• Project Governance: Ensure all projects adhere to company standards and methodologies.
• Project Support: Provide comprehensive project support, ensuring smooth and efficient project delivery.
• Project Reporting: Develop and maintain detailed project plans, schedules, and progress report.
• Technical Project Management skills. Assist in the research, evaluation, development, and coordination of the integration of new products in line with production requirements and client specifications, as part of a digital transformation project focused on website development involving third-party suppliers, internal business teams, and collaboration with OSS/BSS Solutions Architects.
• Collaboration: Work closely with the Head OSS/BSS systems, internal stakeholders and external third parties.
• Lead digital transformation projects, working closely with third-party suppliers to deliver effective solutions and software.
• Work closely with third-party suppliers to deliver effective solutions and software.
• Lead change management initiatives, overseeing defect resolution and system enhancements through the full software development lifecycle (agile).
• Drive the development of new features and enhancements for the company website, ensuring alignment with business objectives.
• Improve and optimise the front-end delivery process, focusing on enhancing user experience and operational efficiency.
• Oversee the budget planning, allocation, and management for IT development projects within the Function Marketing & Communications, ensuring the effective monitoring and control of IT expenditure.
• Generate and maintain comprehensive reports for eCommerce performance, providing actionable insights for stakeholders.
• Establish and implement operational procedures for the business teams which includes training.

What we need from you

• Crafting the PMO's strategic framework and processes.
• Implementing project standards across the organisation to ensure consistency and quality.
• Developing and managing a portfolio of projects, ensuring alignment with company objectives.
• Providing governance and oversight for all project activities.
• Facilitating communication across project teams to promote transparency and collaboration.
• Managing resources, timelines, and budgets to achieve project goals.
• Delivering regular reports to senior management on project status, risks, and outcomes.
• Establishes and maintains the delivery management and governance framework, methodology, tools, and processes for all entities across the Lightspeed Portfolio.
• Mentors Project Managers and Project Coordinators and provide guidance for them to adopt and adhere to the framework.
• Ensures portfolio plans and status reports are completed by Project Managers/Project Coordinators on time and of appropriate content.
• Ensures all costs are being forecasted and actuals being captured and tracked against the business forecasted model in-line with budgets.
• Creates and maintains a rolled-up view across all entities, including plans, status, budgets, key risks, issues, and mitigations for review with leadership team and stakeholders.
• Jira experience very beneficial.
• Ensures the quality and compliance of the project deliverables and artifacts and conduct quality audits and reviews.
• Identifies and implements best practices, lessons learned, and continuous improvement opportunities for the tech delivery management processes.
• Sets up and maintains the delivery 'Teams' folders, CR master tracker, assigns CRs, gets the Kan Ban board updated.
• Captures resource utilisation, identifies resource under and over utilisation.
• Ensures timesheets are being completed by the delivery team, translating them to actual costs for tech delivery.

Experience

• At least 5 years’ experience in an infrastructure sector e.g. construction, telecoms, and engineering.
• Strong experience of commercial, contract, build and project management.
• Experience and sound understanding of design, engineering assurance and construction. Cost and commercial management.
• Risk management.
• Information management.
• Demonstrable experience successfully managing significant projects/programmes.
• Track record of managing projects through the full project lifecycle.
• Experience of working to tight deadlines and meeting funding and operational targets.
• Experience of dealing with projects that impact on the general public and other stakeholders.
• Experience of compiling clear and concise technical and non-technical reports.
• Strong evidence of people management skills.
• Skilled in using industry standard project management tools and technology.
• You will have experience managing supply partners, board approved budgets, construction, and fibre networks.
• Excellent communications and stakeholder management skills.
• Ability to work effectively within a team and with external partners.
• Strong problem-solving and decision-making abilities.

Personal Attributes

• It’s a fast-paced environment where decisions are made quickly
• Self-motivated and driven.
• Ability to work under pressure and meet deadlines.
• Passion for continuous improvement and innovation.

Personal Qualities, Characteristics and Behaviours - Core Values

At LightSpeed, our core values are the pillars that support our mission, guide our decisions, and shape our culture

• Passionate: Love what you do, make it happen
• Respectful: Be kind, be honest, build connections.
• Optimistic: Embrace our future, encourage success.
• United: Powered by our diversity, stronger together.
• Determined: Keep going, dare to be brave

By embracing these values, we create a vibrant and productive environment that benefits our team, customers, and community.

What you can expect from the interview process

We believe that an interview should be a two-way process. It should be an opportunity for you to find out everything you need to know as much as it is about us getting to know you.

If you have a disability, a learning difficulty, a medical condition or another individual need that requires an adjustment to our process; and you believe this may affect your performance in selection, we’ll be happy to make reasonable adjustments to our processes for you. Please let us know in good time, so that we can support you to perform at your best.

What we can offer you

• Competitive Holiday Allowance + Bank Holidays
• Medical Health Insurance
• Death in Service Cover of 4 x Salary
• Pension
• Bonus Scheme
• Social Events
• EAP System
• Opportunities for Growth & Development
• Free LightSpeed Broadband – If you’re in our area
• Cycle to Work Scheme
• Flexible Working
• Employee Discounts
• Gym Membership
• Health & Wellbeing
• Birthday Day Off