General Manager – Specialty Coffee Shop
1 day ago
Job Title: General Manager – Specialty Coffee Shop & Events
Location: Islington, Essex Road
About Us:
We are a thriving specialty coffee shop that takes pride in our carefully curated coffee offerings and welcoming atmosphere. In addition to serving exceptional coffee, we host a variety of events to bring our community together and showcase our space. We’re passionate about creating memorable experiences for our customers and are looking for a General Manager who shares our vision and values.
Role Overview
As General Manager, you will take charge of the day-to-day operations of the coffee shop while driving its growth and success. You’ll lead by example, fostering a kind, inclusive, and customer-focused environment. You’ll oversee the planning and execution of events, ensuring they align with our brand ethos and exceed customer expectations.
Key Responsibilities
- Operations & Team Leadership
- Oversee all aspects of daily operations, including scheduling, inventory management, and compliance.
- Recruit, train, and manage staff, ensuring they are inspired and supported to deliver excellent customer service.
- Maintain a clean, safe, and welcoming space for customers and staff.
- Coffee Expertise (training offered)
- Maintain the highest standards for coffee quality and presentation.
- Act as a coffee ambassador, sharing your passion and knowledge with customers and the team.
- Work closely with the head roaster to curate seasonal offerings.
- Event Management
- Plan and execute events, from community workshops and tastings to private hires.
- Collaborate with the marketing team to promote events and grow participation.
- Manage logistics to ensure events run smoothly and create memorable customer experiences.
- Sales & Growth
- Monitor KPIs and drive sales to meet targets, with salary increases tied to success.
- Innovate and implement new ideas to grow the business and expand our customer base.
- Actively engage with customers, building relationships and creating a loyal community.
About You
- Passionate about Coffee: You live and breathe coffee, with experience in specialty coffee and a drive to continuously learn.
- A Natural Leader: You inspire those around you, leading with kindness, clarity, and professionalism.
- Outgoing & Social: You love engaging with people and creating a positive environment for staff and customers alike.
- Organized & Detail-Oriented: You have excellent time management skills and can juggle multiple priorities with ease.
- Creative Problem Solver: You thrive on finding solutions and driving improvement.
- Experience in Events: You’re comfortable planning and managing events, ensuring every detail is on point.
Perks
- Competitive starting salary with performance-based increases.
- Opportunity to work in a dynamic and growing specialty coffee shop.
- Regular training and opportunities for professional development.
- A supportive, social, and inclusive work environment.
- Free specialty coffee and discounts on shop offerings.
How to Apply
If you’re ready to take on this exciting role, send your CV and a cover letter explaining why you’re the perfect fit for our team to Andy@broodroastery.com
We can’t wait to hear from you
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