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Airport Operation Officer

2 months ago

Hounslow, United Kingdom Vietnam Airlines Full time

Position: Airport Operations Officer


Salary range: 27,000 GBP per year + Commensurate to experience


Vietnam Airlines is the national flag carrier of Vietnam and has spearheaded Vietnam’s aviation market - one of the fastest-growing domestic markets in the world - throughout 20 years of development at a double-digit annual growth rate. Positioning itself as a modern carrier with an internationally recognisable brand characterised by Vietnamese traditional culture, Vietnam Airlines aims to achieve 5-star status and become a major airline in Asia.


Job descriptions

  • To supervise airport operation in handling issues on passengers (outgoing and incoming), baggage and cargo, loading and unloading of the ramp and coordination of loading control in compliance with VN regulations and requirements
  • To supervise Ground Handling staff to handle passengers and manage enquiry issues in airport facilities and lost & found etc.
  • To supervise airport terminal operations staff in providing assistance (if necessary)
  • Administrative jobs such as documentation and filling, handling of company emails, and preparing the daily flight reports
  • Traffic statistic filling and update report and data records; Preparation for the following day
  • To handle passengers’ complaints
  • Ability to work flexible hours or shifts, in special cases (flight delays, technical problems etc) working hours may be longer than usual


Requirements

  • Candidates must process at least a Diploma or equivalent
  • Candidates will preferably have 2 years working experience in the Airlines industry
  • Good written and communications skills in English. IELTS - 7.0 or above
  • Under UK law criminal records and medical checks are required prior to employment
  • Good knowledge in Microsoft Office is advantageous


Skills

  • Excellent customer service skills
  • Good interpersonal, public relation, teamwork, negotiation and communication skills


Job Type: Full-time


Pay: £27,000.00 per year + Commensurate to experience


Benefits:

  • Company pension

Work authorisation:

  • United Kingdom (required)