Customer service advisor

3 weeks ago


Eastbourne, United Kingdom Page Personnel Full time

We are seeking a dedicated Customer Service Advisor, who will provide top-notch service to our clients, resolving issues efficiently. Must be confident in technology and computer literate. Client DetailsThis is a large-scale, well-established company based in Eastbourne. Known for its innovative solutions and commitment to employee development, this company has a significant presence in the market.DescriptionResponsibilities for a Customer Service Advisor are:Provide exceptional customer service to all clientsHandle customer inquiries, both telephonic and by emailIdentify and escalate priority issues to the relevant departmentsDocument all call information according to standard operating proceduresFollow up with customers, when necessaryParticipate in team meetings and training sessionsStrive to meet or exceed service and performance goalsStay abreast of new products, services, and policiesProfileA successful Customer Service Advisor should have:A passion for customer service and problem-solving abilitiesExcellent communication skills, both written and verbalAbility to work as part of a team in a fast-paced environmentA flexible approach to work, including the ability to work shiftsA proactive attitude towards learning and developing new skillsJob OfferA competitive salary, ranging from £25,000 to £27,500 per annumAn inclusive and supportive company cultureOpportunities for professional development and growthConveniently located in Eastbourne, a vibrant town with excellent facilities


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