Operations Analyst

1 month ago


London, United Kingdom InterQuest Group Full time

InterQuest are supporting a progressive and growing Financial Services institution who are looking for an Operations Analyst to join their team in London.


Key Responsibilities:


  • Support operations Manager in maintaining clear communication channels and efficient processes with Custodian Banks and Counterparties, ensuring timely responses to client requests.
  • Respond promptly and comprehensively to client inquiries received directly, aiming for 100% client satisfaction and logging queries in internal tracking tools.
  • Maintain accurate client data in the CRM platform, generate monthly management information, statistical analysis, and ad hoc reports.
  • Assist Operations Manager in delivering monthly portfolio statements, providing information for client meetings, and creating client presentation packs.
  • Collaborate with team members to identify process improvements, cost reductions, and new revenue streams, presenting ideas to senior management.
  • Document all processes owned by the Operations Team, ensuring adherence to local regulatory requirements.
  • Support Operations Manager in project activities sponsored by senior management, as needed.

Essential Skills:

  • Previous experience within a similar Operations role
  • Strong interpersonal and communication skills, both verbal and written
  • Strong numerical and analytical skills
  • Proficient in all MS Office packages including Excel


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