ASB Officer

1 week ago

London, United Kingdom Brackenberry Full time

We are working closely alongside with a local authority in Haringey to assist with the appointment of a ASB Officer on a 2.5-months contract highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration. Rate of Pay: 26.04- 34.39 per hour Summary: The ASB Officer works alongside Neighbourhood Officers to focus on quickly and accurately resolving Anti-Social Behaviour (ASB) cases. The primary goal is to support residents particularly vulnerable individuals to ensure they feel safe in their homes and with their neighbours. The role involves developing strong partnerships to prevent ASB establishing a mediation service and acting as the lead officer for neighbour disputes. This position requires the expertise to manage complex cases and ensure robust processes are in place across Tenancy Management and Estates & Neighbourhoods. Responsibilities: Manage a caseload of more complex issues and work with other services to bring them to a resolution.Act as a source of expertise on law policy and best practice regarding intervention tools to resolve ASB including mediation services providing advice and support to colleaguesProvide prompt courteous and accurate advice when dealing with queries from service users their representatives or outside agencies.Liaise with Resident Associations Leaseholder groups and Advocates on matters relevant to ASB which may include attending meetings outside normal working hoursMaintain proper file systems and promptly upload documents to enable easy access to relevant information for other teams Essentials: Educated to degree level or an equivalent level of experience of housing servicesIn-depth knowledge of public sector ASB issues and lawExpert knowledge of managing ASB complaints issues including investigation and enforcement actionPrevious experience in a customer service environment and a demonstrable commitment to delivering excellent customer serviceExperience of managing a varied portfolio of propertiesFull UK driving license Please note: You should be available to work immediately or at a short notice.You should have right to work in U.KThis role requires a Basic DBS Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary though opening assignments can be and often are extended by clients on a longer term basis and can sometimes become permanent. Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS your DBS must be either through us or be accompanied by a subscription to the DBS updating service. #RQ1609019 Key Skills CCTV,Federal Agencies,Customer Service,Clearance,Facility,Suspicious Activity,Property Damage,Public Safety,Daily Operations,Professional Development,Access Control,Communication,General Public,Procedures,Powerpoint Employment Type : Full Time Experience: years Vacancy: 1

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