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Claims Fraud Investigator
3 months ago
This is an exciting opportunity for you to assist with evidence gathering and investigations into fraudulent activities, providing a great prospect to support the delivery of the Motor Claims Fraud strategy, by maximising the Fraud performance within their aligned business unit. If you have a curious mind, with great communication skills coupled with a base knowledge of Motor Claims and fraud investigations, we would love to hear from you
A bit about the job:
In this role, your primary responsibility will be to effectively investigate and manage investigations relating to fraudulent motor claims which have been referred from the Fraud Triage specialists (CFA).
You will be responsible for managing a caseload of motor claims fraud investigations through to conclusion of the fraud investigation.
You'll be supporting the team in conducting preliminary and basic investigations into potential cases of fraud, gathering data, evidence and information to assist in making an informed decision. You will be required to have challenging conversations with customers at times, be able to effectively manage and prioritise your caseload and work closely with your team, providing support where required.
To succeed in this role you will collaborate with other teams to share information and ensure that fraud prevention efforts are effective, participate training and education programs and provide support with various projects and initiatives as needed and keep abreast of new fraud trends and prevention methods, regulatory requirements and best practice.
Skills and experience we're looking for:
- Ability to work in a fast-paced environment, multi-tasking, prioritizing responsibilities and delivering within agreed time limits
- Effective communication skills and good interpersonal skills
- Knowledge, understanding and preferably experience of motor claims fraud investigations and possible outcomes of investigations
- Demonstrate strong I.T skills, with prior experience of using software like Microsoft Outlook, Excel, and Word
- Customer centric mindset - strong telephony skills
What you'll get for this role:
Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
- Salary circa £30,000 (depending on location, skills, experience, and qualifications)
- Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva's.
- Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
- 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
- Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
- Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
- Brilliantly supportive policies including parental and carer's leave
- Flexible benefits to suit you, including sustainability options such as cycle to work
- Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
- We take your wellbeing seriously with lots of support and tools
Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.
Aviva is for everyone:
We're inclusive and welcome everyone - we want applications from people with diverse backgrounds and experiences.
Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you're in a job share just apply as a pair.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working -spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
To find out more about working at Aviva take a look here
We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you.
We'd love it if you could submit your application online. If you require an alternative method of applying, please send an email to beatrix.rozsa@aviva.com
