Customer Service Advisor Mixed Days and Nights

4 weeks ago

Accrington, United Kingdom Pertemps Leeds Commercial Full time
Customer Service Advisor (Days & Nights)Salary: £28,708 per year + benefitsHours: 4 days at 7am – 7pm followed by 4 days off, then 7pm - 7am, 4 days off then repeat Immediate start available We are now working with an exciting transport company for Customer Service Advisors based in Clayton-Le Moors, on a permanent full time basis. If you are searching for a role with genuine prospects, competitive pay and an environment where you will be well supported and trusted to do your job, then look no furtherPurpose of the roleWorking within the transport control team booking and managing transport services for customers in line with contractual obligations and within the agreed control team policies and procedures. This role is B2B focused (Business to Business) therefore you will take calls from organisations who require transport assistance for their passengers or workforce, such as airlines, rail companies and private companies, therefore the ability to build rapport and remain professional is key.We welcome applicants from any background, regardless of previous experience - full training is of course provided to successful candidates.Main Duties
  • Respond to all operational customer requirements by booking emergency transport services within pricing agreements for organisations
  • Manage, monitor and track all transport services in operation using an internal mapping system
  • Record and escalate any issues that may affect the safe or timely running of an operation, working within agreed KPI's
  • Maintain effective communication with Coordinators during the running of all operations to ensure that any required actions are put in place or escalated
  • Liaise with external agencies and organisations as necessary to obtain required information (emergency services, Network Rail, DVSA, local authorities, rail user groups, airlines etc)
  • Manage the provision of stand-by vehicles and drivers and record any changes
Key Skills
  • Customer focused and committed to give excellent service delivery
  • Confident and professional telephone manner and excellent call handling skills
  • Ability to work well under pressure
  • High level of attention to detail
  • Solution focused approach to dealing with complex information
  • Good geographical knowledge
  • Familiar with railway and road transport regulations (not essential)
  • Can do attitude
HoursDue to the nature of the business working alongside global airline and train companies they do operate under a 24 hour system.The hours currently on offer are as follows:4 days at 7am – 7pm followed by 4 days off, then 4 nights at 7pm - 7am, 4 days off and then repeatBenefits include
  • Full training
  • Brand new modern office space and location with free onsite parking
  • Free train / bus travel pass (upon completing probation)
  • Company share options
  • Life assurance
  • Pension builder
  • Dress down attire
  • Modern Kitchen facilities
  • Supportive and friendly team environment
  • Genuine progression opportunities
This opportunity is not to be missed if you're looking for that next step in your career where you will be rewarded long-term for your effort and hardwork through genuine opportunities to progress your career.If the above information sounds of interest, then please click apply today or pick up the phone, call Pertemps (Leeds) and ask for Ross.

  • Customer Service Advisor

    1 week ago

    Accrington, United Kingdom Pertemps Network Group Full time

    **Customer Service Advisor (Nights)**: - 048107985**£29,052 Per Annum** - Full Time**Permanent** **Accrington, Lancashire** **Customer Service And Call Centre** **Job Description**: **Customer Service Advisor (Nights)** **Salary: £29,052 per year + benefits** **Hours: 4 nights at 7pm - 7am followed by 4 days off then repeat** **Excellent progression...

  • Customer Service Advisor

    4 weeks ago

    Accrington, United Kingdom Pertemps Leeds Full time

    Customer Service Advisor (Nights)Salary: £29,052 per year + benefitsHours: 4 nights at 7pm – 7am followed by 4 days off then repeatExcellent progression opportunities for people who really want a careerThis will initially be a 12 month Fixed Term Contract, with a very strong chance of becoming permanentWe are now working with an exciting transport...

  • Customer Service Advisor Nights

    4 weeks ago

    Accrington, United Kingdom Pertemps Leeds Commercial Full time

    Customer Service Advisor (Nights)Salary: £29,052 per year + benefitsHours: 4 nights at 7pm – 7am followed by 4 days off then repeatExcellent progression opportunities for people who really want a careerThis will initially be a 12 month Fixed Term Contract, with a very strong chance of becoming permanentWe are now working with an exciting transport...

  • Customer Service Advisor

    4 weeks ago

    Accrington, Lancashire, United Kingdom Pertemps Full time

    Customer Service Advisor (Nights)Salary: £29,052 per year + benefitsHours: 4 nights at 7pm – 7am followed by 4 days off then repeatExcellent progression opportunities for people who really want a careerThis will initially be a 12 month Fixed Term Contract, with a very strong chance of becoming permanentWe are now working with an exciting transport...

  • Customer Service Advisor

    1 week ago

    Accrington, United Kingdom Search Consultancy Full time

    **CUSTOMER SERVICE ADVISOR - ACCRINGTON - £21,000 TO £22,000 + BONUS - MONDAY TO FRIDAY - HYBRID WORKING AVAILABLE** **Role**: Customer Service Advisor **Salary**: £21,000 to £22,000 **Hours**: Monday to Friday - normal office hours - Hybrid working available 2 days at home **Benefits of customer service advisor**: - 25 days plus + bank holidays -...

  • Customer Service Advisor Days

    4 weeks ago

    Accrington, United Kingdom Pertemps Leeds Commercial Full time

    Customer Service Advisor (Days)Salary: £26,208 per year + benefitsHours: 4 days at 7am – 7pm followed by 4 days off then repeat!! Immediate start available !!We are now working with an exciting transport company for Customer Transport Controllers based in Clayton-Le Moors, on a permanent full time basis. If you are searching for a role with genuine...

  • Customer Service Advisor

    2 months ago

    Accrington, United Kingdom Recruitment Solutions NW Full time

    Accrington £21,000 We are working with a client in Accrington to Appoint a Customer Support Advisor. The purpose of this role is to provide support to franchisees of the business with any queries and training they require. In addition to this you will be required to provide administrative support across mailbox functions within the...

  • Customer Service Advisor

    1 week ago

    Accrington, United Kingdom Jewson Full time

    Jewson Customer Service Advisor - Sales Do you enjoy delivering a first class customer experience? Would you like to join a business that can support your plans to progress and develop? Our ambitious **Jewson** team in **ACCRINGTON** are looking for an enthusiastic and dedicated **Customer Service Sales Advisor **who prides themselves on delivering first...

  • Customer Service Advisor

    1 month ago

    Accrington, United Kingdom World Options Ltd Full time

    World Options supports businesses to meet their customer demand by providing an industry leading, simple and cost effective solution to all their shipping needs. We do this through a network of motivated and driven individuals who have taken the opportunity to become a World Options franchisee, supported by our Head Office team. Our Mission ‘Be Global’...

  • Customer Service Advisor

    2 months ago

    Accrington, United Kingdom World Options Ltd Full time

    World Options supports businesses to meet their customer demand by providing an industry leading, simple and cost effective solution to all their shipping needs. We do this through a network of motivated and driven individuals who have taken the opportunity to become a World Options franchisee, supported by our Head Office team. Our Mission ‘Be Global’...

  • Customer Service Advisor

    1 week ago

    Accrington, United Kingdom World Options Ltd Full time

    World Options supports businesses to meet their customer demand by providing an industry leading, simple and cost effective solution to all their shipping needs. We do this through a network of motivated and driven individuals who have taken the opportunity to become a World Options franchisee, supported by our Head Office team. Our Mission ‘Be Global’...

  • Customer Service Advisor

    2 weeks ago

    Accrington, United Kingdom Totally Wicked Full time

    **Position: Customer Service Advisor** The Electronic Cigarette Company has been changing the world of vaping since 2008. We have an exciting opportunity for a **Customer Service Advisor** to join us at our offices in Accrington. If you would like a job that gives you the opportunity to make it your own, create your own career prospects, and enables you to...

  • Customer Service Advisor

    4 weeks ago

    Accrington, Lancashire, United Kingdom Pertemps Leeds Full time

    Customer Service Advisor(Days) Salary:£26,208 per year + benefits Hours: 4 days at 7am - 7pm followed by 4 days off then repeat !! Immediate start available!! We are now working with an exciting transport company for Customer Transport Controllers based in Clayton-Le Moors, on a permanent full time basis. If you are searching for a role with genuine...

  • Customer Service Advisor

    4 days ago

    Accrington, United Kingdom World Options Ltd Full time

    The role is predominately telephone based, therefore you will need to have excellent telephone communication skills. This is a complex and varied role in an exciting, friendly and busy customer service environment, providing a great opportunity for someone to enhance their skills. **Required Experience**: - Knowledge of couriers including UPS, DHL, TNT...

  • Customer Service Advisor

    1 month ago

    Accrington, United Kingdom World Options Ltd Full time

    The role is predominately telephone based, therefore you will need to have excellent telephone communication skills. This is a complex and varied role in an exciting, friendly and busy customer service environment, providing a great opportunity for someone to enhance their skills. **Required Experience**: - Knowledge of couriers including UPS, DHL, TNT...

  • Customer Service Advisor

    19 hours ago

    Accrington, United Kingdom Square Peg Associates Ltd Full time

    Square Peg Associates are representing an international business with an absolute passion for delivering customer excellence. Our client would like you to take charge of the query, delve into the background of the query, and offer a solution in a reasonable time frame for the customer. The customer isn’t always right, though you will have the desire to...

  • Customer Service Advisor

    5 days ago

    Accrington, United Kingdom World Options Ltd Full time

    World Options supports businesses to meet their customer demand by providing an industry leading, simple and cost effective solution to all their shipping needs. We do this through a network of motivated and driven individuals who have taken the opportunity to become a World Options franchisee, supported by our Head Office team. Our Mission ‘Be Global’...

  • Customer Service Advisor

    2 months ago

    Accrington, United Kingdom World Options Ltd Full time

    World Options supports businesses to meet their customer demand by providing an industry leading, simple and cost effective solution to all their shipping needs. We do this through a network of motivated and driven individuals who have taken the opportunity to become a World Options franchisee, supported by our Head Office team. Our Mission ‘Be Global’...

  • Customer Service Advisor

    1 week ago

    Accrington, United Kingdom World Options Ltd Full time

    World Options supports businesses to meet their customer demand by providing an industry leading, simple and cost effective solution to all their shipping needs. We do this through a network of motivated and driven individuals who have taken the opportunity to become a World Options franchisee, supported by our Head Office team. Our Mission ‘Be Global’...

  • Customer Service Advisor

    19 hours ago

    Accrington, United Kingdom World Options Ltd Full time

    World Options supports businesses to meet their customer demand by providing an industry leading, simple and cost effective solution to all their shipping needs. We do this through a network of motivated and driven individuals who have taken the opportunity to become a World Options franchisee, supported by our Head Office team. Our Mission ‘Be Global’...