Digital Experience Analyst

3 weeks ago

Leatherhead, United Kingdom Premium Credit Full time

Digital Experience Analyst – 12 months FTCLeatherhead, Surrey (Hybrid model)

- Competitive salary of up to £50k, depending on experience- A workplace pension scheme- Hybrid working, with very occasional collaborative days in our Leatherhead headquarters- Private Medical and Dental cover- 25 days’ annual leave with options to purchase and sell holiday (excluding Bank Holidays)- Support and investment in your personal development- 24/7 access to Employee Assistance Programme and Mental Health First Aiders

What we do

Premium Credit is the leading provider of insurance premium finance and a range of annually charged services, including tax, regulatory and accountancy fees, sports season tickets, memberships and school fees in the UK and Ireland. We are a multi award winning business lending more than £4.5 billion to over 2.5 million customers through a network of almost three thousand partners- and growing.

We are a successful business with a Trustpilot rating of 4.5, a Net Promoter Score of +78, a Glassdoor rating of 4.3 and a Silver Sustainability medal.

The Role

This is an exciting time of growth for us, and we need a Digital Experience Analyst to help us continue this success. This is a great opportunity to develop a varied and rewarding career with a company that invests in, recognises and rewards its people.

The Digital Optimisation Analyst is part of our wider digital team and is responsible for the end-to-end management and execution of our on-site A/B test programme and roadmap to further inform customer-centric and conversion-supporting change. 

You will work closely with the Operations and Customer Journey teams to build a holistic, cross channel view of customer experience, developing reporting, scorecards and insight into our customer and partner experience. 

To do this you will put in place and utilise Qualitative and Quantitative data to provide and use insight to optimise Premium Credit’s digital experience. 

You will also:

  • Define and implement tracking events, engagement metrics and key performance indicators. 
  • Create visibility into performance KPIs with actionable insight and communicate findings and key takeaways that can be understood by all levels of stakeholders, from Board through to day-to-day operational engagement. 
  • Develop automated reports by combining data sets through DataStudio, or similar, to educate teams on need-to-know aspects of digital business performance. 
  • Align test programmes to product seasonality to ensure best possible outcomes for new seasons. 
  • Assist with the sourcing of tools and technology partners? 

Who are we looking for

If you’re an individual who thrives in a fast-paced environment, able to work collaboratively with others and are looking to make a difference, this is a brilliant opportunity to advance your career to the next level with our sector-leading company. At Premium Credit, you will be supported to develop and expand your skills, knowledge and experience.

To be considered as Digital Experience Analyst, you will need:

  • Digital analytics expertise using?Google?Analytics – GA4
  • A?passion for?digital?and data-driven activity, numerate,?logical,?and analytical 
  • Comfortable?presenting?often complex insight and potential solutions to?stakeholders, often?with varied knowledge and understanding?– having the ability to breakdown complex information and present it?in an easy-to-understand?way 
  • Excellent communication, presentation, and organisational skills?? 
  • Excellent track record in delivering change and completing projects?? 

We are an equal opportunities employer; we value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. We are open to part-time working and job share.

So, if role appeals to you and you’re looking to join an industry-leading organisation, please apply using the button shown.

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