Customer Success Manager

4 days ago


East Grinstead, United Kingdom Pareto Full time

Job Title: Customer Success Manager / Account Manager

Location: East Grinstead

Worktype: Hybrid

Salary: Competitive basic + Bonus


Are you a dynamic professional with a passion for building strong client relationships and ensuring successful project delivery? We have an exciting opportunity for you


We are seeking an Account Manager / Customer Success Manager to join a rapidly growing leader in Underfloor Air Conditioning (UfAC) systems. This role is pivotal in fostering strong client relationships and ensuring project success.


Role & Responsibilities:


  • Deliver CPDs to existing clients, promoting the benefits of our flexible space system and solutions to industry stakeholders.
  • Maintain strategic contact with all project contacts, keeping the CRM updated with progress and communicating timeframes to the Operations and Projects teams for effective forecasting and planning.
  • Deliver monthly sales forecasts to the Senior Team, reflecting on open opportunities and project highlights.
  • Maintain excellent client relationships, stay updated on industry news, and attend industry-specific networking events as required.
  • Compile estimates and work with the technical team to ensure client expectations and deadlines are met.
  • Undertake selections via the selection software, understand the design process, and support the Technical team in delivering timely submissions.
  • Collaborate with the in-house Marketing team to design and deliver effective marketing campaigns to existing and prospective clients.


Experience Required:


  • Experience in the HVAC sector is beneficial but not mandatory.
  • Successful track record in sales and client relationship management.


Candidate Attributes:


  • Strong interpersonal and communication skills.
  • Ability to maintain and develop client relationships.
  • Detail-oriented with excellent organizational skills.
  • Proactive and able to work independently to meet business needs.


If you are a driven professional with the skills to thrive in a fast-paced environment, we would love to hear from you


To express your interest, please apply



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