Branch Manager

1 month ago

Swansea, United Kingdom Smart Solutions Full time

Branch Manager (Service Manager)

Smart Solutions | Swansea | Permanent

£43,600 P/A Package including Benefits


Are you a driven leader with a commitment to delivering outstanding service to clients in the industrial sector? Smart Solutions- part of BGi- is seeking a dedicated Service-Led Recruitment Manager to lead our established team in Swansea.


Role Overview:

As the Recruitment Manager/ Service Manager, you will take charge of our well-established branch of friendly Recruiters. You will lead and manage all aspects of branch operations, ensuring exceptional service delivery to our clients in the industrial labour market with a strong focus on client management, recruitment, P&L, team leadership, and operational excellence.


Key Responsibilities:

  • Lead and motivate a team of recruiters to achieve their full potential.
  • Work with Sales & Marketing to develop and implement strategies to drive growth and client retention.
  • Take ownership of a P&L, ensuring profitability targets are met and exceeded.
  • Cultivate relationships with key clients and stakeholders in the industrial market.
  • Provide leadership and guidance to ensure the branch operates efficiently and effectively.
  • Work with Recruitment Director to create succession plan for the team
  • Carry out market insight analysis to support client communications and recruitment
  • Candidate management; Flexible workforce management, Performance management, payroll deadline management.
  • Support the Sales teams with new business opportunities and provide a healthy pipeline of leads and market knowledge
  • Maximise growth through existing and lapsed business and manage retention of existing client base
  • Participate in finalising relevant new business deals


Skills & Experience Required:

  • Successful career history within the recruitment industry, with a proven track record of achievement.
  • Expertise in client retention and operational management.
  • Previous experience managing within a recruitment business, with a successful operational billing background.
  • Proven ability to develop and manage recruiters


Why Join Us:

  • Base Salary- £40,000 P/A
  • Car Allowance- £3600 P/A
  • Opportunity to lead an established branch and drive its success in the industrial market.
  • Competitive bonus from day one
  • Medical Cash Plan – Including Health Screening, dental cover, chiropractor and much more
  • Discount off wellbeing and alternative therapies & treatments
  • Optical Cover
  • Life Assurance
  • Company Award Events- held at a surprise location each year
  • High Street Rewards, Vouchers and Cashback
  • 33 Days Annual Leave- Length of service scheme-Earn extra days annual leave for length of service/ awards & recognition- Spring Ball 2024
  • Accredited training courses
  • 24 Hour Counselling, Advice line & CBT
  • Corporate Charity Days off- paid time to help your local charity
  • Supportive and collaborative team environment.


If you are a motivated people manager with a passion for the recruitment industry and a desire to provide outstanding service, we want to hear from you.


Apply now to join our team as a Branch Manager and take the next step in your career.


Bright Group International (BGI) are an international multi-brand group, we build careers, futures, and business communities where diversity, innovation, and growth are at the heart of everything we do.

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