Senior Resident Liasion Officer

1 week ago


Basildon, United Kingdom Carrington West Full time

We're recruiting an experienced and confident Senior Resident Liaison Officer to support resident engagement on housing improvement and regeneration programmes within a local authority. This is an excellent opportunity for someone who thrives in a community-facing environment, enjoys relationship building, and can manage enquiries with professionalism, empathy, and clarity. You'll act as the primary link between residents, contractors and project teams - ensuring residents are informed, concerns are handled effectively, and service standards remain consistently high throughout the duration of refurbishment works. The role will require the successful candidate to be based on-site a minimum of three days per week. The Role ·Act as the main point of contact for residents throughout regeneration and improvement projects. ·Provide regular updates on project schedules, progress and expected timescales. ·Build positive relationships with residents, supporting engagement and ensuring clear communication. ·Handle complaints and queries promptly and professionally, minimising disruption and dissatisfaction. ·Maintain accurate records of interactions, concerns, outcomes and relevant case notes. ·Conduct home visits to discuss ongoing works, access requirements and feedback. ·Supervise, guide and support Resident Liaison Officers to maintain a high standard of service. &middot...



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