Technical Support Engineer
4 weeks ago
Company Description
RG Jones Sound Engineering Ltd, located in Greater London, is the oldest continuous trading sound company in the UK, established in 1926. We provide tailor-made integrated solutions for equipment hire, sales, and installations, maintaining high standards and extensive resources to meet the diverse needs of our clients across various sectors.
Role Description
We are seeking a skilled and motivated Engineer to join our team, specialising in the maintenance, troubleshooting, and repair of professional audio-visual (AV) systems. The role involves both reactive and preventative support for our clients across various industries, including live events, corporate spaces, and more. This is a hands-on role requiring technical expertise, strong customer interaction, and the ability to work in fast-paced environments.
Key Responsibilities
- Perform on-site diagnostics, maintenance, and repair of professional AV systems.
- Execute planned preventative maintenance to ensure equipment remains in optimal condition.
- Respond to reactive service calls, troubleshooting and resolving faults efficiently.
- Provide technical support and guidance to clients, both on-site and remotely.
- Collaborate with the installation team to support contract rentals, system integration projects, and modifications to existing systems.
- Document all service and repair activities using internal systems and prepare detailed reports for clients.
- Liaise with clients and internal departments to recommend solutions and improvements to AV systems.
- Adhere to health and safety standards and company policies at all times.
Desirable Skills and Experience
- Familiarity with Q-Sys, Dante, Crestron, and Zoom systems.
- Experience with digital sound processors (e.g., Biamp, ClearOne) and video conferencing platforms.
- Knowledge of IPTV systems and digital signage solutions.
- Knowledge of PAVA
- Certifications such as PASMA, IPAF, or ECS.
Experience Requirements
- A minimum of 2-3 years of experience in AV service engineering or a related technical field.
- Full, clean driving license with the ability to travel across the UK (overnight stays may be required).
- Right to work and live in the UK.
What We Offer
- Competitive salary based on experience.
- Opportunities for training and career progression.
- Company pension scheme.
- Health cash plan that provides employees with access to a range of health and wellbeing benefits.
- Supportive and collaborative work environment.
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