Technical Support Engineer

4 days ago


London, United Kingdom Ruleguard Full time

Join a company that’s taking the RegTech industry by storm

We are seeking an experienced **Technical Support Engineer** to join a close-knit and friendly Operations Team on a **full-time, permanent basis**and inreturn, you will receive a**competitive salary £35,000 - £40,000 per annum plus benefits.**

**About us**:
**The** **Technical Support Engineer role**:
As our**Technical Support Engineer** you will join a close-knit and friendly Operations Team, reporting directly to the Senior Technical Support Engineer and passionately ensuring that internal users have an outstanding experience of our infrastructure,products and services.

This is a diverse and interesting technical support role offering experience of information security and support best-practices at an industry-leading software development company.

**Benefits we offer:**
- 25 days of annual leave increasing by 1 day each year up to 30 days
- Employer pension scheme
- Private Health Insurance
- Medical Cash Plan
- Income Protection
- Life Assurance
- GyM/Fitness benefits
- Flexible working
- Home workspace equipment allowance
- Wellbeing and social events

**Responsibilities of our Technical Support Engineer include**:

- Support our Operations Team with a broad range of IT administration tasks including:

- Application user and access management
- File server user and access management
- Helpdesk ticket management
- Assist the Information Security Manager with due diligence requests
- Provide IT assistance to our staff
- Upgrade and maintain software, hardware and systems
- Manage our Active Directory installation and users
- Assist with the management of our mobile devices and asset register
- Conduct a range of server management programmes
- Manage our end-point protection software
- Manage our hardware procurement processes

**What we are looking for in our Technical Support Engineer**:

- Broad general knowledge of IT business systems
- Knowledge of customer service practices
- Experience with helpdesk management tools
- Experience in a customer-facing software support role
- A keen interest in information security and best practices would be a bonus
- Office365 management, or similar
- Dropbox for Business administration, or similar
- Freshdesk helpdesk software, or similar
- Exposure to Azure AD
- Exposure to Microsoft In-Tune, or similar
- Exposure to Crowdstrike, or similar
- Technical aptitude and the ability to rapidly learn new software
- Excellent written and verbal communication skills
- Creative problem solving
- Time management
- Personal organisation

If you are looking for a new challenge, please click **apply** now to be considered as our **Technical Support Engineer **- we’d love to hear from you



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