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Guest Experience Expert with F&B Duties

1 month ago

Edinburgh, United Kingdom Residence Inn by Marriott Edinburgh Full time

VISA sponsorship not available with this role. You will be required to prove you have the right to work in the UK.

Would you like to be a part of a team that works well together, always there to help each other? If you answered yes, Residence Inn is the place for you. The evolving, increased business offers a chance of progression and development. The hotel located in a beautiful located just a few minute walk from the city centre attractions in heart of Edinburgh.

Main Job Duties and Responsibilities

  • welcome and greet guests
  • answer and direct incoming calls
  • Dealing with enquiries at the reception desk and email.
  • inform guests of hotel rates and services
  • make and confirm reservations for guests, check in and check out services
  • ensure proper room allocation
  • register and check guests in
  • confirm relevant guest information
  • issue room keys and direct guests to their rooms
  • maintain clear and accurate records of guest room bookings
  • compute all guest billings, accurately post charges to guest rooms and house accounts
  • provide accurate information about local attractions and services
  • liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
  • review accounts and charges with guests during the check-out process
  • process accurate payment of guest accounts