Technical Service Centre Specialist

3 weeks ago


Worthing, United Kingdom Vantage Consulting Full time

THE ROLE:Responsible for providing technical support on systems for the UK & Ireland, group companies and partners across the world.Geographical areas of responsibility are:End users - UK & Ireland, Group Companies & Partners - rest of world.The role may require travel within the UK and overseas including offshore.The role includes providing out of hours Customer support on a 24/7 rota (typically 1 in 4).RESPONSIBILITIES:Core1st & 2nd level technical support for engineered systems and solutions.Investigate complex technical problems & liaise with R&D in support of resolution.Support for remote engineers, including outside of normal hours when on duty.OccasionalAssist with systems SAT, FAT and commissioning.Provide on-site technical expertise.Deliver training courses to end-users and internal personnel.Nominated non-support activities required by the Technical Support Manager or Team Leader.SKILLS, KNOWLEDGE, AND EXPERIENCERequiredFull UK Driving LicenseExcellent systems diagnostic and analytical skillsWide ranging knowledge of PC and server hardware and operating systemsRelational database administration and supportHigh-level programming experience including SQL, C, C++, Visual Basic, dotNetNetworking and communications technologies and protocolsDesirableConfident when talking with customers at all levelsClient/server architecturesVirtual machines and virtual networkingDCS and industrial process control systemsPLC hardware, PLC programming (IEC(phone number removed) and diagnosticsMinimum Formal QualificationsHNC/HND with relevant Engineering experience



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