Service Centre Operations Manager

4 weeks ago


Worthing, West Sussex, United Kingdom Vantage Consulting Full time
Vantage Consulting seeks a Service Centre Operations Manager to lead our technical support team. The successful candidate will be responsible for providing exceptional service to our global customers and partners. This is an exciting opportunity to develop your skills and knowledge of industrial instrumentation, control theory, and communications protocols.

The key responsibilities include:
  • Managing and logging customer support issues in CX.
  • Providing first-level phone and email support for our offers.
  • Developing and implementing processes to improve customer satisfaction and reduce issue resolution time.

Requirements:
  • Bachelor's degree in a relevant field or equivalent experience.
  • Excellent communication and problem-solving skills.
  • Proven ability to work in a fast-paced environment and manage multiple priorities.

Benefits: Competitive salary range £50,000 - £70,000 per annum, depending on experience, plus benefits package including health insurance, pension scheme, and annual leave.

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