Complaints Root Cause Analyst
3 weeks ago
Complaints Root Cause Analyst Job Specification We are seeking a detail-oriented Complaints Root Cause Analyst to join the Customer Experience team. This position will report to the Complaints Improvement Manager. Complaints RCA is an essential part of our drive to improve customer outcomes. This role plays an integral part in this through detailed analysis of data driven insights, used to identify and understand the cause and extent of complaints. You will work with a wide range of stakeholders from the business to remedy problems and improve customer outcomes. If you excel at problem solving and have a keen eye for data driven insights we encourage you to apply. Responsibilities Evaluate monthly complaints data, combined with other customer and business insights, to identify patterns and trends that tell us where it's gone wrong for the customer. Utilise analytical and problem-solving skills to conduct in-depth analysis to agreed timelines, to detect, quantify and prioritise the root cause of issues. Support the business with improvement work and implementing corrective actions by providing insights from complaints analysis that will improve customer outcomes. Provide the business with data insights to support decision-making and measure improvements to customer outcomes. Prioritise analysis taking a risk-based app...
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Complaints Root Cause Analyst
3 weeks ago
Tunbridge Wells, United Kingdom Vermelo RPO Full timeComplaints Root Cause Analyst Job Specification We are seeking a detail-oriented Complaints Root Cause Analyst to join the Customer Experience team. This position will report to the Complaints Improvement Manager. Complaints RCA is an essential part of our drive to improve customer outcomes. This role plays an integral part in this through detailed...
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Complaints Root Cause Analyst
2 weeks ago
Royal Tunbridge Wells, United Kingdom Thinkways Software Technologies Pvt. Ltd. Full timeJoin to apply for the Complaints Root Analyst role at Thinkways Software Technologies Pvt. Ltd. We are seeking a detail-oriented Complaints Root Cause Analyst to join the Customer Experience team. This position will report to the Complaints Improvement Manager. Complaints RCA is an essential part of our drive to improve customer outcomes. This role plays an...
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Complaints Handler
2 weeks ago
Tunbridge Wells, United Kingdom GerrardWhite Full time**Complaints Handler** **Salary**: £21,000-£26,500 (depending on experience) **Hours**: Monday to Friday 9 am-5 pm **Location**: Tunbridge Wells or Manchester **_- Hybrid Working, 3 days from home, 2 days office-based_** **Overview** My client is a large and leading Insurance Group who are seeking people who have previously worked within a Complaints...
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Complaints Handler
2 days ago
Royal Tunbridge Wells, United Kingdom Vermelo RPO Full time**Complaints Handler** **Salary**: £21,000-£26,500 (depending on experience) **Hours**: Monday to Friday 9 am-5 pm **Location**: Tunbridge Wells or Manchester _**- Hybrid Working, 3 days from home, 2 days office-based**_ **Overview** My client is a large and leading Insurance Group who are seeking people who have previously worked within a Complaints...
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Senior Complaints Handler
2 days ago
Royal Tunbridge Wells, United Kingdom The AA Full time**Company description**: **Role**:Senior Complaints Handler **Location**: Tunbridge Wells/Working from home options **Salary**: up to £30,000 per annum DOE **Contract**:Full time, Permanent You will be part of an ambitious but warm, friendly and outgoing team, where everyone works together and supports one another. It’s also one of the fastest growing...
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Support Analyst
2 days ago
Tunbridge Wells, United Kingdom GerrardWhite Full time**Support Analyst** **The Role** We are looking for an Application Specialist with experience in an Application Support Role or similar join their growing team. The Application Specialist will assist in supporting and maintaining the bespoke pricing system on a day-to-day basis. The role sits within the IT Data Team, where you will work closely the Service...
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Enterprise Risk Analyst
5 days ago
Royal Tunbridge Wells, United Kingdom AXA Health Full timeAXA Health | Royal Tunbridge Wells, England, United Kingdom We’re recruiting for an Enterprise Risk Analyst on a 12‑month fixed‑term contract. You’ll work with our 1st line Enterprise Risk team, driving the Risk and Control agenda across the UK health business. You will collaborate with the Head of Strategic Risk and Resilience and the Business Risk...
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Quality Assurance Analyst
2 weeks ago
Tunbridge Wells, United Kingdom Brook Street Full timeSalary: £31,000 Location: Office based (2-3 days in office) or remote Benefits: Private healthcare, gym membership, life assurance, team building budget, employee events, 25 days holiday + 8 bank holidays This fantastic, progressive business are looking to recruit a detail orientated, dynamic Quality Assurance Analyst for their call centre. You will be...
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Enterprise Risk Analyst
2 weeks ago
Royal Tunbridge Wells, United Kingdom AXA UK plc Full timeOverview We're recruiting for an Enterprise Risk Analyst on a 12‑month fixed term basis to join our 1st line Enterprise Risk team, who are responsible for driving the Risk & Control agenda across the UK health business. A key responsibility for this role will involve working with the Head of Strategic Risk & Resilience and the Business Risk and Controls...
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Enterprise Risk Analyst
2 weeks ago
Royal Tunbridge Wells, United Kingdom AXA Health Full timeWe're recruiting for an Enterprise Risk Analyst to join us on a 12-month fixed term contract. You'll work with our 1st line Enterprise Risk team, who are responsible for driving the Risk and Control agenda across the UK health business. You'll collaborate with the Head of Strategic Risk and Resilience and the Business Risk and Controls team, to deepen the...