ICT Business Analyst

Closing Date:10/10/2025Group:Corporate GroupManagement Level:Senior AssociateJob Type:Fixed Term (Fixed Term)Job Description:Please note that this advert will close at 00:01 on Friday 10 October and therefore we advise getting your application in no later than midnight on Thursday 9 October.About the TeamThe ICT Business Analysis Team is a key interface between ICT and the other Groups in Ofcom. The team represents colleague needs through the full lifecycle of the project focusing on building and leveraging strong relationships within ICT and across Ofcom. The team ensures a thorough understanding of the business needs and helps to agree on the scope and prioritization of these for delivery. The team is the voice of the customer throughout the project and ensures that the requirements are met by supporting the user acceptance testing during the later stages of the project. The team is also involved in change and adoption activities to ensure successful new systems and business processes are successfully used.Purpose of the RoleThis is a fixed term contract to work with the business functions across Ofcom to analyse and capture business and process requirements for all IT related business financial spectrum and operations systems.Your Key ResponsibilitiesData Analysis and Insights:Be able to understand and analyse datasets to identify trends patterns that give insights.Conduct data validation and ensure data integrity accuracy and consistency.Business Requirements Gathering:Gathering and documenting requirements using various techniques including interviews surveys focus groups workshops and site visits.Collaborate with stakeholders to gather document and prioritise business requirements.Translate business requirements into data requirements and technical specifications.Facilitate workshops and meetings to understand business needs and challenges.Develop user stories and use cases process flows and functional specifications based on business requirements.Data Testing in Azure:Develop and execute test plans test cases and test scripts for data validation and testing in the Azure environment.Perform data quality checks data validation and data reconciliation to ensure data accuracy and consistency.Be able to understand or have knowledge of se Azure Data Factory and other Azure tools for ETL testing and data validation.Be able to understand how to automate data testing processes using Azure DevOps or similar tools.Reporting and Visualisation:Have understanding on how to create and maintain visualisations and reports using tools such as Power BI or Excel.Present data insights and analysis to stakeholders in a clear and concise manner.Data Management:Work with data engineers and ICT teams to ensure the availability reliability and accuracy of data in Azure.Assist in the development and implementation of data governance data modelling and data quality initiatives.Be able to conduct data profiling and perform regular data quality checks.User Acceptance Testing:Provide support in conducting user acceptance testing (UAT) to ensure systems meet the requirements gathered during analysis including test case and scripts preparation.Collaborate with developers and testers to resolve issues identified during UAT.The skills knowledge and experience you will need for successExperience of Waterfall and Agile deliveryKnowledge of Business Analysis tools and techniquesExperience of implementing Cloud and SaaS solutionsProven experience with data testing in the Azure environment AWS GCP othersStrong proficiency in data visualisations tools (e.g TableauPower BI) and Excel (desirable)Having a good working knowledge of data ML /AIUnderstanding SQL for data querying and analysis (sometimes Python desirable)Basic understanding of database concepts and data warehousing.Good Understanding of statistical analysis and modellingKnowledge of Azure DevOps or similar tools for automated testing.Experience with data management and data governance practicesExperience with SalesforceKnowledge and experience of Azure DevOps Azure Data Factory Azure Databricks and other Azure toolsEssential: Business Analyst qualification such as ISEB Business Analysis DiplomaDesirable: Six Sigma /Lean / Process Improvement ITIL qualificationBuilding solutions: Analyses and designs business processes & identifies alternative solutions to exploit new technologies and automation.Embracing change: Experience delivering results in fast-paced environments and adjusting approaches to meet changing needs and situations. Proactive in identifying and addressing issues offering new ideas and implementing improvements to processes.Forming relationships: Strong interpersonal skills and evidence of an ability to interact effectively with and influence a range of internal and external stakeholders.Harmonising work: The ability to work across organisational boundaries in multi-disciplinary project teams to understand requirements and their mapping to technical specifications and delivering business outcomes.Experience of some of the following systems would be an advantage:Office 365 (all applications)ERP systemsEnterprise Infrastructure & SecurityAI and Data AnalyticsProject & Portfolio Management systemsInclusivity StatementOfcom has a clear mission: to make communications work for everyone. To be able to deliver on this we want our organisation to reflect the diversity of background experience upbringing and thought that exists across the UK. We aim to recruit from the widest pool of candidates possible no matter your social background age ethnicity sexual orientation gender or disability.We also warmly welcome applicants who are returning to the workforce after a break for whatever reason. If you have taken time away and are ready to rejoin we look forward to reviewing your application.Where positions are listed as full-time we remain open to reduced hours part-time arrangements job shares and other flexible working options. From day one we champion flexible work arrangements to accommodate individual needs. You can read more about our Rewards Benefits and Well-being on our careers page.Our recruitment processes prioritise accessibility and inclusivity. If you need adjustments information in an alternative format or prefer to apply in a different way please contact us at or call 0.As a Disability Confident Leader we offer interviews to disabled applicants who meet essential criteria for advertised roles. Learn more about this scheme here. Experience:IC Key Skills SQL,Agile,Business Analysis,Visio,Waterfall,Business Process Modeling,Requirements Gathering,User Acceptance Testing,Business requirements,SDLC,Systems Analysis,Data Analysis Skills Employment Type : Full-Time Experience: years Vacancy: 1