Sales Support Engineer

3 weeks ago

Bradford, Bradford, United Kingdom Ingersoll Rand Full time

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Title: Sales Support Engineer

Location: Bradford, Crosslane

About us: We are a leading manufacturer of pumps and compressors who also supply and install turnkey solutions for a variety of industry sectors. Well known as a long established company who provide innovative, reliable and high performance products and solutions worldwide.

Job Description: We are now on the lookout for a site-based Sales Support Engineer to join our dynamic and developing organisation, operating within a commercial and customer facing sales team. This new role would have a wide range of responsibilities, including being able to provide both engineering and technical support to our internal and external customers on our wide range of products and systems. Becoming a key part of the commercial sales team, by providing costings, quotations and managing sales orders.

In summary, we are looking for a motivated team player who can become an integral part of our organisation, where there are future opportunities for development and growth. Potential for the individual to develop into a future external sales or sales manager role.

Key Responsibilities:

  • Technical and commercial support for our sales team and UK customer base.
  • Key point of contact for our inter-company sites and various distributors outside the UK.
  • Liaising with various departments and providing links between sales, engineering, procurement, production, vehicle testing and others.
  • Interpreting customer requirements to select and propose solutions.
  • Assist with and generate quotations based on RFQs.
  • Assist the external sales team with quotations and costings where required.
  • Answering technical queries (Phone, Email, Teams, face to face).
  • Responding to requests for delivery dates and lead times.
  • Supporting our sales administration team with technical and commercial guidance.
  • Providing additional sales admin coverage where required and managing orders.
  • Become a "go-to" for technical assistance and information.
  • Supporting product management with information and knowledge.
  • Build rapport with internal customers and with key customers externally.
  • Carry out vehicle and system handovers on-site to customers.
  • Flexibility to be available for travel (UK or overseas) if required on occasion to customer sites or exhibitions.

Skills and Background: (Required)

  • A strong technical or engineering background with a desire to learn and develop further.
  • One or two of Mechanical, hydraulic, pneumatic or electrical engineering experience would be beneficial.
  • Ability to respond to technical queries and troubleshoot issues, often having to explain technical things to varying levels.

Skills and Background: (Desirable)

  • Experience operating as part of a sales team would be beneficial, but not essential.
  • Experience with processing software such as SAP or other would be beneficial.
  • Experience using a CRM system such as Salesforce would be useful but not essential.
  • Additional Language Skills.

Key Competencies:

  • Computer literate with Office software (Excel & PPT in particular). CAD experience would be useful but not essential.
  • Excellent communication skills
  • Willing to learn, grow and integrate into the sales team
  • Open to future development and progression opportunities
  • Comfortable liaising with customers and colleagues in the UK and overseas.

Package and Benefits:

  • 25 days Holiday + 8 Bank Holidays (Option to purchase 5 days after probation period)
  • 7% Employer Pension Contribution
  • Westfield Health Medical Cash Plan Cover
  • Death in Service Benefit of 4x salary
  • Cycle scheme (After probation period)
  • Electric Car (Salary Sacrifice) Scheme (Available after 1 Year Employment)
  • 10% of salary in shares after 1 year of employment (Company listed on NYSE)
  • Costco Gold Company member, allowing employees to join.
  • Employee Assistance Program
  • Enhanced Maternity & Paternity Policies
  • Sick Pay Scheme

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.

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