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Visitor Experience

1 month ago

London, United Kingdom WELLCOME TRUST Full time

Salary: £33,658

Closing date: Sunday, 8 December 2024

Contract type: Permanent - 2x 30.0 hours per week, 1x 27.5 hours per week

 

Wellcome Collection is a free museum and library exploring health and human experience, where you can enjoy exhibitions, museum and library collections, public events, and a vibrant shop and café. We also publish books and online stories.

 

This is a great time to join Wellcome Collection as we embark on an exciting period of change. Wellcome Collection has recently introduced a new ten-year strategy and this role will play an important part in bringing to life our vision of a world where everyone's experience of health matters.

 

Wellcome Collection is part of Wellcome Trust, a global charitable foundation that supports science to build a healthier future for everyone. Wellcome Trust plans to spend £16bn over the next ten years, funding new discoveries in life, health, and wellbeing, and taking on three global health challenges: mental health, infectious disease and climate and health.

 

These challenges need the bold science we support, but they won't be solved by science alone.

 

We are looking for Visitor Experience & Engagement Facilitators to join our team on a permanent basis.

 

Where in Wellcome will I be working?

 

You will be working as part of the Visitor Experience & Engagement team at Wellcome Collection which is at the heart of Wellcome's' work.

 

The Visitor Experience & Engagement team is key to ensuring visitors engage with everything Wellcome Collection has to offer through a high-quality, interactive and multi-layered experience. This includes every stage of their contact, spanning pre-visit information and planning, in venue interaction and engagement, and post-visit communication and feedback.

 

What will I be doing?

 

Provide a consistently excellent experience, ensuring visitors behave a s safe and enjoyable visit.

 

Research, develop and deliver high quality and innovative engagement sessions including tours, talks and creative workshops that inspire curiosity and encourage audiences to reflect on to deepen society's comprehension of life, health and wellbeing, considering the breadth of human experience.

 

Be an active ambassador for Wellcome, engaging the widest possible audience with the museum and library's collection, exhibitions and themes as well as Wellcome's work in science, research and innovations.

 

Fulfil back of house administrative duties, such as correspondence (feedback and enquiries_ and which may include group tour bookings, ticket sales, leaflet management information resource management and visitor insight reporting.

 

Invigilate the galleries, providing a 'presence' on post at all times, available to support visitor needs.

 

Proactively develop inclusion and diversity awareness and skills in order to facilitate access for all out visitors, acting in line with best practice.

 

Provide an interpretative role for visitors in gallery, encouraging interaction and engagement with the content, communicating its relevance in an engaging and informative way and answering questions as fully as possible.

 

We are looking for someone who can:

  • Contribute to a diverse and inclusive culture across the organisation, working across departments.

  • Deliver a high level of service in a customer or visitor-focused environment.

  • Communicate scientific or complex information in an accessible and engaging manner tailored to specific audiences.

  • Lean and use a variety of IT packages and programmes.

  • Act as a fire marshal in case of emergency evacuation.

  • Communicate, including the ability to draft correspondence and present ideas and information across a variety of formats.

 

 

Is this job for me?

 

This role is ideal for individuals who have honed their skills in public-facing roles within customer or visitor-centric environments. It requires someone with significant experience in public speaking, facilitation, or teaching, who can manage varied tasks such as delivering engaging sessions and acting as a fire marshal during emergencies. The position demands flexibility to work on a rota basis across all days, including evenings and bank holidays, to meet operational requirements.

 

The role will suit those who possess the ability to communicate complex information creatively and accessibly, tailored to diverse audiences. Effective use of IT packages and undertaking administrative duties, such as handling correspondence and visitor insights, are also part of the responsibilities. Being an ambassador for Wellcome, the candidate will engage an extensive audience through museum and library content and activities, working towards Wellcome Collection's mission to explore health through varied exhibitions and collections. This role offers the chance to become a vital part of Wellcome's mission of fostering an engaging and inclusive cultural experience.

 

We are looking for somebody who:

  • Has experience of delivering a high level of service in a customer or visitor focused environment.

  • Has significant experience of public speaking, facilitation, teaching or other equivalent public engagement.

  • Will work flexibly Monday to Sunday on a rota basis agreed in advance, and should be able to work evenings, weekends bank holidays, regular late-night openings and most Thursday afternoons as part of the rota to meet operational demands as well as attending occasional out of hours meetings and training.

  • Strives to create a fair and healthy environment where all our colleagues know that they are valued and able to be their authentic selves at work. Cultivates a culture of working together and respect, where our people are highly engaged, and their individual contributions are celebrated.

  • Demonstrates ability to act in ways that encourages equality and values diversity with a commitment to the principles of dignity and respect in relations with colleagues, visitors and stakeholders.

  • Is dedicated to access, diversity and inclusion including an understanding of the Social Model of Disability.

 

To apply please upload your current CV and complete our short application.

 

Interview dates: Week commencing Monday, 16th December 2024

 

You can view the full job description on our website.

 

You can read more about the benefits we offer our employees on our website

 

Our Hybrid Way of Working

We understand that our colleagues have commitments and personal interests outside of work and we strive to build a flexible working environment, in which people can perform at their best.

 

This role involves working flexibly Monday to Sunday on a rota basis agreed in advance.

 

Diversity and Inclusion is at the heart of everything we do

Diversity and Inclusion is a priority at Wellcome. We are committed to cultivating a fair and inclusive environment, where everyone can be themselves and thrive. We are happy to discuss flexible working options for all roles. We work to ensure that our recruitment processes are as inclusive as possible to everyone. This includes making adjustments for people who have a disability or long-term condition. Please visit our website for more information on adjustments and accessibility, or contact us at .

 

Upon a conditional offer being made, the successful applicant for this position will be required to undertake a Basic Disclosure and Barring Service (or equivalent) criminal record check to disclose any 'unspent' criminal convictions or conditional cautions under the Rehabilitation of Offenders Act 1974. The criminal record check with not show anything that is 'spent'.

 

For further guidance on disclosure of criminal records please see this UK Government Guidance. You can view our Policy Statement on the Recruitment of Ex-offenders here. You can view our Privacy Statement here.

 

 

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