AML & KYC Client Onboarding Associate (12month FTC)

1 month ago

London, United Kingdom IFM Investors Full time

Job Description

Associate, Client Onboarding – Operations (12month FTC)

About Us


IFM Investors is a private markets manager, with a focus on infrastructure and capabilities in unlisted and listed equity, private equity and debt. IFM manages AU$218.3bn across all asset classes on behalf of 717 institutional clients (at 30 June 2024). We have 230+ investment specialists across our capabilities. We’re based on four continents, operating from offices in Melbourne, Sydney, London, Berlin, Zurich, Amsterdam, Milan, New York, Houston, Hong Kong, Seoul and Tokyo. We have a global network that helps us uncover opportunities. Our reach, reputation and relationships mean we can access deal flows that few other managers can.

IFM was founded by pension funds. It’s still owned by pension funds today. Our clients are stewards of capital too, with the same duty to deliver value over decades. We share a multigenerational vision: to invest, protect and grow the savings of millions of people. We do this by investing, owning and financing the assets our clients and their beneficiaries rely on to live their lives. Where we own assets, our engineers and sector experts join their boards and management committees, with the aim of becoming pivotal to their success.

From Vienna Airport to the Indiana Toll Road, from energy storage to data storage, we invest in what matters: real assets that will serve society’s needs for decades to come and seek to deliver for clients the positive outcomes they need. For more information, visit ifminvestors.com


Business Overview

The Client Onboarding Associate role is at the forefront of the operational client experience at IFM and is responsible for managing the end to end operational client on-boarding process. By proactively managing IFM processes and providing client centric service the role ensures the timely on-boarding of new clients and a positive client experience.


The Opportunity

  • This is a 12month Fixed Term Contract* Start date: Jan 2025 until Jan 2026



At IFM, you’re not just part of an investment company – but an invested one. We see the work we do as the chance to take sustainable, responsible steps forward for millions of people around the world.

So, we have made sure to create a workplace that’s inclusive, accountable and collaborative. Where you’re given the opportunities to make a meaningful contribution and grow your skills. All while feeling valued and supported for who you are and what you bring to the team.

Along with the chance to make a meaningful, positive difference from day one, we offer a competitive salary and generous leave entitlements. We also believe all roles are genuinely flexible at IFM – so we are happy to talk through what this might look like for you.


The Role

The Client Onboarding Associate role is at the forefront of the operational client experience at IFM and is responsible for managing the end to end operational client on-boarding process. By proactively managing IFM processes and providing client centric service the role ensures the timely on-boarding of new clients and a positive client experience.


The Client Onboarding Associate Role Is Responsible For

  • Liaise with and respond to client queries in relation to onboarding process and progress
  • Track and manage end to end client onboarding process
  • Lead and manage Client restructures and major change events
  • Validate client FATCA and CRS forms
  • Complete preliminary review of investor legal documents
  • Perform AML/KYC Risk assessment and provide AML/KYC oversight
  • Cross reference AML/KYC data against all investor documents
  • Perform static data maintenance in CRM
  • Support the Manager – Client Service in the management of the Client Onboarding workflow and prioritization of key activities.
  • Support Client data remediation activities related to onboarding
  • Support compliance filings
  • Support internal and external Audits
  • Support other areas of the business on a needs basis
  • Monitor the quality of outgoing communications by the team to both IFM internal and external stakeholders to ensure alignment to our values and client standards

Provide support to process improvement initiatives that contribute to the efficiency, timeliness of key operational processes. The role will provide support to wider Investment Operations and Client Service department as directed by the Director, Client Service.


Your Background And Experience

  • 5+ years’ relevant and related experience in Client On-boarding, Tax services or AML/KYC compliance roles within the Funds Management, Fund administration or Custody within the financial services industry for institutional clients
  • 3+ years’ relevant and related experience in Client Service roles within the Funds Management, Fund administration or Custody within the financial services industry, servicing the operational and/or on-boarding needs of institutional clients
  • Tertiary qualification in Business/Management/Financial Services or other relevant areas.
  • Previous institutional FATCA and CRS validation experience essential.
  • Previous experience with AML/KYC processes essential
  • Proven ability to champion the criticality of quality client outcomes to important internal stakeholders.
  • Proven Project Management discipline highly advantageous
  • Strong Account Opening Process knowledge
  • Strong FATCA and CRS reporting knowledge
  • Strong Financial knowledge
  • Understanding of current global regulatory environment and requirements
  • Strong working knowledge of MS suite including Excel, PowerPoint, Outlook & CRM systems
  • Broad understanding of the financial services industry, operation of superannuation/pension funds, in particular client service and tax service functions
  • Business acumen, financial metrics and key performance drivers.

Ready to invest in what matters?

With IFM, that includes your own career. Visit ifminvestors.com/careers to find out more.

IFM Investors is committed to promoting a diverse and inclusive culture where all employees are valued and recognised for their unique qualities, backgrounds, and perspectives. We champion all groups regardless of race, gender, religion, sexual orientation, age, disability, or family status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us if you require any specific support for the interview process at Careers@ifminvestors.com

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