Helpdesk Dispatcher Apprenticeship

3 weeks ago

Stafford, United Kingdom Baltic Apprenticeships Full time

Kickstart Your Career in IT with EPXDo you enjoy solving problems, helping people, and working with computers? EPX is looking for an IT Apprentice to join our friendly team. This is a great opportunity to learn hands-on skills, gain experience in the workplace, and start building a career in technology.At EPX, we help all kinds of businesses across the UK keep their computers and systems running smoothly. You'll get real training and support from experienced staff, so you can grow your knowledge and confidence every step of the way.In this role, you'll work towards your Level 3 Information Communications Technician qualification, delivered by our expert training team at Baltic Apprenticeships. A Typical Day in the Job: Customer Contact: Act as the single point of contact for customers regarding all service requests. Ticket Management: Handle Firstline Tickets, including common requests like password resets, application installs, and initial troubleshooting of technical issues. Pre-process service requests received via email, manual entry, or direct customer input. Coordinate all support groups to ensure maximum use of billable resources. Schedule internal and field resources using the ConnectWise dispatch portal. Monitor resource schedules and ensure prompt time entry on service requests. Customer Communication: Keep customers informe...

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    2 weeks ago

    stafford, United Kingdom Baltic Apprenticeships Full time

    Kickstart Your Career in IT with EPX! Do you enjoy solving problems, helping people, and working with computers? EPX is looking for an IT Apprentice to join our friendly team. This is a great opportunity to learn hands-on skills, gain experience in the workplace, and start building a career in technology. At EPX, we help all kinds of businesses across the UK...

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    stafford, United Kingdom Baltic Apprenticeships Full time

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    3 weeks ago

    Stafford, United Kingdom Baltic Apprenticeships Careers Full time

    Kickstart Your Career in IT with EPX!Do you enjoy solving problems, helping people, and working with computers? EPX is looking for an IT Apprentice to join our friendly team. This is a great opportunity to learn hands-on skills, gain experience in the workplace, and start building a career in technology.At EPX, we help all kinds of businesses across the UK...

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