2nd Line

1 week ago

London, United Kingdom Nextech Group Limited Full time

2nd Line Service Desk Engineer Location : St Ives, Cambridgeshire Salary : From £30,000 | Type: Full-time, Permanent Our client is a trusted IT services provider delivering secure, reliable, and people-focused technology support. They're now looking for a confident 2nd Line Service Desk Engineer to own complex technical issues, support users both remotely and on-site, and uphold exceptional service standards. Why Join Our Client? Join a supportive, high-performing team that values trust, collaboration, and continuous development. Expect: A varied mix of remote and on-site support Autonomy and ownership over your workload Ongoing training and certification opportunities A people-first culture built on professionalism and high standards Key Responsibilities Act as an escalation point for 1st Line, resolving advanced technical incidents Deliver remote and on-site support across users, infrastructure, and cloud platforms Install, configure, and maintain hardware and software at client sites Monitor alerts, patching, and proactively prevent service disruptions Troubleshoot across Microsoft 365, Windows Server, Active Directory, networking, and virtualisation Work with Azure, AWS, or Google Cloud environments Liaise with third-party suppliers and support project deployments Maintain accurate documentation and contribute to the Knowledge Base Mentor 1st Line colleagues and manage workload across service desk and site visits About You 2+ years' experience in a 2nd Line or Field Engineer role (MSP experience ideal) Strong knowledge of Microsoft 365 (MFA, SSO, SharePoint, Teams, Intune, Entra) Experience with Azure/AWS/Google Cloud and virtualisation platforms (Hyper-V/VMware) Solid networking skills (TCP/IP, VLANs, DHCP, DNS, LAN/WAN/WLAN) Confident supporting hardware, printers, and mobile devices Clear communicator with a calm, ownership-driven approach Strong organisational skills and a proactive, improvement-focused mindset Working towards or keen to achieve relevant Microsoft certifications Full UK driving licence and willingness to travel (occasional overnight stays) Benefits Competitive salary 25 days annual leave (rising with service) Perkbox access, EAP, and 24/7 GP service Training and personal development support Referral scheme + Udemy for Business Cycle to Work scheme & electric car salary sacrifice Free on-site parkingTPBN1_UKTJ

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