Application Support Analyst

3 weeks ago

Chorley, United Kingdom Erin Associates Full time
Application Support Analyst – Chorley, Lancashire – Hybrid WorkingApplication Support | Deployment | Configuration | SQL | Software SupportAre you a proactive and customer-focused Application Support Analyst looking to join a dynamic technical services team? This advanced solutions provider, based in Chorley, is seeking a motivated individual to support critical business systems for their clients. With a hybrid working model, you'll enjoy the flexibility of working remotely several days a week.Key Responsibilities:
  • Provide application support for critical business systems to business customers.
  • Deploy and configure software applications to meet customer needs, ensuring error-free delivery.
  • Manage customer incidents, problems, and requests within strict Service Level Agreements (SLAs).
  • Respond to customer inquiries regarding the features and capabilities of supported applications.
  • Create both customer-facing and internal documentation, adhering to company standards.
  • Engage in Continual Service Improvement (CSI) activities to enhance service value.
Required Skills and Experience:
  • Ability to multi-task effectively in a high-pressure environment.
  • Experience in software deployment and configuration.
  • Strong problem analysis and solving skills.
  • Experience supporting bespoke applications.
  • Familiarity with system monitoring solutions.
  • Excellent communication skills, with the ability to build strong relationships with internal and external customers.
  • Proficiency in SQL database management.
Why Join? This company is renowned for its excellent reputation in the industry and is committed to the professional development of its employees. You'll benefit from structured training, opportunities to expand your technical knowledge, and a clear career progression path. Additionally, they offer a competitive salary package, including an incentive scheme that recognizes and rewards your contributions.Apply Now Send your CV for consideration to or contact us at .Keywords: Application Support Analyst, Chorley, Lancashire, Preston, Blackpool, Blackburn, Application Support, Deployment, Configuration, SQL, Software Support – Hybrid WorkingIf you have not heard back from us within 5 working days, please assume that your application has been unsuccessful on this occasion. Your profile may be considered for other suitable vacancies that arise within the next 12 weeks.Erin Associates welcomes applications from people of all ethnicities, genders, sexual orientations, and disabilities. Please inform us if you require any reasonable adjustments at any stage of the application process.

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