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Information Technology Infrastructure Engineer

3 months ago

Birmingham, United Kingdom Digital Waffle Full time

Role: IT Infrastructure Engineer

Location: Birmingham (Hybrid)

Salary: Up to £50k DOE


Digital Waffle is looking for a talented IT Infrastructure Engineer to join a dynamic team at a thriving managed service provider based in the heart of Birmingham. They specialise in delivering cutting-edge Microsoft cloud solutions to their diverse client base.


About the Role:

As an IT Infrastructure Engineer, you will play a pivotal role in designing, implementing, and managing their clients’ IT infrastructure. You will be responsible for:

  • Designing and implementing cloud-based solutions on the Microsoft Azure platform, leveraging services such as Azure Virtual Machines, Azure Virtual Networks, Azure Storage, Azure Active Directory, and Azure Resource Manager.
  • Managing and maintaining on-premises infrastructure, including server virtualisation (Hyper-V, VMware), network infrastructure (routers, switches, firewalls), and storage solutions (SAN, NAS).
  • Providing Tier 3 technical support to clients, troubleshooting complex IT issues, and resolving problems efficiently through remote support tools and incident management systems.
  • Collaborating with sales and customer success teams to deliver exceptional client experiences and ensure alignment with IT service management (ITSM) best practices.
  • Keeping up-to-date with the latest industry trends and technologies, including cloud computing, virtualisation, network security, and IT automation.


What they're looking for:

  • Proven experience in IT infrastructure engineering, with a strong focus on Microsoft technologies, including Windows Server, Active Directory, Exchange, and SharePoint.
  • In-depth knowledge of Microsoft Azure, including IaaS, PaaS, and SaaS offerings, with a strong understanding of cloud migration strategies and hybrid cloud environments.
  • Strong understanding of networking protocols (TCP/IP, DNS, DHCP), server administration (IIS, SQL Server), and storage technologies (SAN, NAS).
  • Excellent problem-solving and troubleshooting skills, with a proven ability to diagnose and resolve complex IT issues.
  • Ability to work independently and as part of a team, with strong interpersonal and communication skills.
  • Strong customer service orientation, with a focus on building and maintaining customer relationships.


What's on offer:

  • Competitive salary and benefits package, including opportunities for career progression and professional development.
  • Opportunities to obtain industry-recognised certifications (e.g., AZ-900, AZ-104).
  • A dynamic and collaborative work environment with a focus on innovation and continuous improvement.
  • The chance to work with cutting-edge technologies and contribute to the growth of a successful MSP.


If you are a driven and motivated IT Infrastructure Engineer with a passion for cloud solutions, please apply.


Please note this role is Hybrid based in Birmingham, does not offer sponsorship, and does not accept applicants based outside the UK.


Keywords: IT Infrastructure Engineer, Microsoft Azure, Cloud Solutions, MSP, Birmingham, IT Support, System Administration, Network Engineering, Cloud Migration, Virtualisation, Server Management, Storage Management, ITIL, IT Service Management