Night Duty Manager

About usPart of London Regional HotelsThe Lensbury Resortis located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club a 155 bedroom hotel meeting and events space restaurant and bar Spa and 25 acres of gardens and grounds.The Role We are seeking a dedicated and experienced Night Duty Manager to join our team and play a pivotal role in ensuring the smooth operation of the hotel during the night hours. You will oversee the night team as well as any guest interactions manage security protocols and contribute to providing exceptional guest experiences. Your strong leadership skills attention to detail and ability to handle diverse situations will be essential for success in this role.This role will be rotad on a 4 on 4 off working pattern; 20:30 - 07:00.Whats in it for youFree meals whilst on dutyPaid annual leave of 28 days including public holidaysUse of some leisure facilities including gym & swimming pool (after successful 30 day review)EAP for you and your familyOnline benefits portal offering lots of discountsFully funded Apprenticeship opportunitiesExcellent training and development opportunitiesStaff Awards and Social events throughout the yearCycle to work schemeFree parkingRefer a Friend programmeStaff Discounts at The Lensbury and across the LR portfolioKey ResponsibilitiesLead guide and support the team to deliver exceptional customer service and maintain high standards of professionalism and efficiency.Handle guest check-ins and check-outs resolve guest concerns and ensure that guest requests are fulfilled promptly and accurately creating a positive and welcoming atmosphere.Monitor security cameras access points and overall property security to ensure the safety of guests staff and the premises. Respond effectively to emergency situations and follow established protocols.Manage the night shift operations including managing reservations assisting with billing and accounting procedures and coordinating with other departments to ensure a seamless guest experience.Train new night reception team members ensuring consistent adherence to hotel policies and procedures and providing ongoing coaching to improve performance.Maintain clear and efficient communication between night reception other departments and management. Keep accurate logs of incidents guest interactions and daily activities.Handle escalated guest complaints or issues providing effective solutions while maintaining a calm and professional demeanour.Perform administrative duties such as preparing reports completing night audit procedures updating guest profiles and ensuring accurate and organised records.Conduct regular checks to ensure the quality of guest services room cleanliness and adherence to brand standards.What were looking for:To be successful in this role you must possess the following qualifications attitude behaviours skills and values:Previous experience in a hotel reception or DM role.Proven experience in a supervisory or leadership role.Excellent communication and interpersonal skills.Strong problem-solving abilities and the capacity to handle stressful situations with professionalism.Knowledge of hotel management systems and software (Opera Cloud Protel).Familiarity with security and safety protocols.Flexibility to work night shifts including weekends and public holidays as required.Attention to detail and organisational skills.Professional appearance and demeanour.Required Experience:Manager Key Skills Restaurant Experience,Kitchen Experience,Inventory Control,Hospitality Experience,Dayforce,Lean Six Sigma,Management Experience,Facilities Management,Warehouse Experience,Supervising Experience,Restaurant Management,Commercial Cleaning Employment Type : Full-Time Experience: years Vacancy: 1