Client Account Executive
3 weeks ago
Role Brief
We are looking for a Client Account Executive to join our passionate and growing team. Reporting directly to the Client Account Manager, the successful candidate will be responsible for servicing existing and new clients, ensuring the timely and successful delivery of our products and services according to client needs. The Client Account Executive will coordinate the smooth running of client-related operations and proactively address any issues that arise, ensuring client satisfaction and long-term success. The ideal candidate will excel in planning and coordinating administrative procedures, supporting clients, and strengthening relationships through email, video conferencing, and face-to-face interactions.
Role Responsibilities
- Serve as the main point of contact for clients as a dedicated member of our Client Success Team.
- Coordinate the smooth running of day-to-day client-related operations.
- Utilize and update CRM systems to manage the client journey proactively.
- Keep accurate records and document client actions.
- Prepare online and physical materials for clients as required.
- Collaborate closely with the Client Account Manager to review and improve client processes and experiences.
- Take ownership of client issues and follow problems through to resolution.
- Strengthen client relationships through email, video conferencing, and face-to-face contact.
- Offer outstanding levels of service, support, and guidance to clients at all times.
- Support the wider team with ad-hoc administrative tasks and projects.
The goal of the role is to ensure all client support activities are carried out efficiently and effectively to provide a world-class experience.
Need To Have Skills and Experience
- GCSE Qualifications
- Expert in MS Office (you can manage your inbox and calendar with ease)
- Exceptional organisational skills and record-keeping (you know who needs, what, where, and when)
- High attention to detail (no mistakes get past you)
- Customer service orientation (you want every client to have the best possible experience)
- Strong work ethic (you have a strong bias towards action)
- Strong client-facing verbal communication skills (you're friendly, warm, and professional)
- Excellent written communication skills (you know how to craft a clear and concise client email free from typos)
- Committed to learning, training, and development (you're willing to dedicate time to personal and professional growth)
Nice To Have Skills and Experience
- A-Level or BA/BSc Hons Degree Qualification
- Experience in a similar client-facing role
- Experience using CRM software
About My Daily Leadership
My Daily Leadership is a UK-based organisation that serves leaders across the globe. Through our proprietary leadership development program, we expand and maximize every leader’s potential. Leaders who follow our daily guided program enjoy faster, deeper, longer-lasting growth and development for themselves, their people, and their businesses. With a rapidly growing client base in different countries, we strive to serve our clients with a world-class experience and commit to match the same level of effort that our leaders invest in themselves.
We're on a mission to inspire one million of the world’s best leaders to reach their full potential.
Role Package
Job Type: Full-time, permanent
Work Schedule: 5 days per week (Mon-Fri), some flexibility in working hours
Work Location: Hybrid (3 days remote, 2 days in Manchester-based office)
Work Authorisation: United Kingdom (required)
Benefits: Leadership and professional development program, Annual Leadership Assessment, bonus scheme, birthdays off.
Holidays: 25 days plus bank holidays per annum
Start Date: Immediate
Application Process
- Submission of CV: Please ensure your application is complete by September 3.
- First Interview: Shortlisted candidates will be invited for an initial interview with the Client Account Manager, scheduled for September 5 or 6.
- Assessment and Final Interview: Candidates who progress further will undertake an assessment and have a final interview with the Chief Operating Officer on September 9 and 10.
- Decision: A final decision will be communicated by September 13.
We will be hiring directly. No agencies, please.
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