Information Technology Support Technician
4 weeks ago
Position : IT Support
Role : Permanent
Location : Worcester (Onsite for first 3 months)
Responsibilities:
- Identifying, communicating, and implementing strategic leadership and direction for IT across the school including IT refresh cycles.
- Ensuring that all systems and processes support 2S2C principles (Standardise, Simplify, Consistency and Compliance)
- Technical authority and Lead on all IT related subjects.
- Line Management responsibilities.
Requirements and Qualifications:
- Ensure that automated systems between the MIS and M365 are operating correctly.
- Ensure the high availability of servers within Azure and their availability within the school.
- Ownership and responsibility for all Service Level Agreements with third parties as appropriate.
- Ensure all devices (new and existing) are correctly enrolled and managed with appropriate policies and software updates within Intune.
- Monitor local Wi-Fi and physical local networks (access points, cabling and switching etc.) to ensure correct operation.
- Maintain accurate records of inventory items, software catalogue (inc. licensing), network topology and changes to enable swift diagnosis of issues.
- Lead on any planned IT works including liaising with external partners.
- Assure accessibility of MIS to any users requiring access to it.
- Strategic planning for scheduled refresh of IT equipment and systems
- Assure correct operation and availability of backup systems and disaster recovery contingencies including correct documentation of procedures and retention policies etc.
- Assure the availability of sufficient equipment to support teaching and learning, and administrative functions within the school.
- Assure the correct configuration and operation of Smooth Wall firewall and content filtering provision.
- Provide training on an individual or group basis.
- Maintain oversight of IT Budget as appropriate.
- Continue to maintain currency on emerging technologies and participate in continuous development to ensure you are equipped to perform the role.
- Participate in your own and deliver annual performance review cycles to those you line manage.
If this sounds like an interesting opportunity to you, feel free to get in touch to discuss the role in detail.
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