Head of Customer Experience CX

2 weeks ago

Warwick, United Kingdom Searchability Remote Work Freelance Full time

Head of Customer Experience (CX) - FTC 12 months

  • Outstanding opportunity to help shape and execute our customer experience strategy as Head of Customer Experience (CX)
  • Warwickshire - hybrid working available
  • Must have extensive experience in leading the development and implementation of a comprehensive CX strategies across multiple touchpoints
  • Salary £120k-£140k DOE & attractive benefits package including company car or car allowance, hybrid working, generous holiday allowance and more
  • Apply online or contact Charlie Doyle via /

Who We Are:

As a prominent player in the energy industry, our company leads the way in providing innovative solutions. With a rich history and a commitment to sustainability, we ensure reliable and efficient gas distribution to homes and businesses nationwide. We're seeking a dynamic and strategic Head of Customer Experience (CX) to join our team on an initial FTC for 12 months and drive our customer-centric initiatives to new heights. This is a pivotal role, working closely with our Chief Transformation & Information Officer (CTIO) to shape and execute our customer experience strategy.

Head of Customer Experience (CX) Benefits:

  • Comprehensive benefits package including health insurance, pension plan, and performance bonuses
  • Opportunity to lead and shape the customer experience strategy of a well-established company
  • Collaborative work environment with direct engagement with the Chief Transformation & Information Officer
  • Access to a wide range of company resources and support for personal and professional growth

What Will You Be Doing?

The Head of Customer Experience (CX) will be responsible for developing and implementing a comprehensive customer experience strategy in collaboration with the Chief Transformation & Information Officer (CTIO). This role will involve ensuring every customer touchpoint is seamless, positive, and aligned with company values by working closely with all functions. The role requires a proven customer service leader with strong commercial and technical knowledge, focusing on delivering an end-to-end, first-class customer experience based on people, processes, and technology.

Head of Customer Experience (CX) Requirements:

  • Proven experience leading and driving business change and transformation across customer service or customer experience roles
  • Demonstrable experience in delivering exceptional, end-to-end customer experiences
  • Ability to work collaboratively with cross-functional teams
  • Excellent strategic planning and implementation skills
  • Strong analytical skills and the ability to translate customer feedback into actionable insights
  • Experience of SAP & Salesforce would be desirable

To Be Considered:Please either apply by clicking online or emailing me directly to . For further information please call me on or . By applying for this role, you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only.

Key Skills: Head of Customer Experience, CX Strategy Lead, Business Change & Transformation, Customer Touchpoints, Transformation Strategy, People Management, Hirecracker

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