Customer Service Administrator
1 week ago
Customer Service AdministratorMilton Keynes (6-month FTC)Without Jungheinrich your shopping trolley would probably be empty. Every day our trucks move millions of goods in logistics centres globally. Jungheinrich is one of the top three leading companies in the material handling equipment and Intralogistics sectors worldwide and we are very interested in speaking with you further about your career.Jungheinrich has evolved from a producer of forklifts to a manufacturing logistics service provider achieving an annual turnover of over 2.5 billion. Today we employ over 14500 employees thereof in Europe alone over 800 sales consultants as well as more than 4200 mobile service engineers maintain a close-knit network providing quality consulting and comprehensive service.In short your role within Jungheinrich will play a crucial part in providing the customer with complete peace of mind in managing their intra-company logistics.Role PurposeTo provide full and comprehensive administration support for Engineers Dispatchers and Service Management for all service activities of the region to ensure the highest level of customer service is delivered and all KPIs are achieved.Full and comprehensive administration support to Service customers and suppliers (Internal and External)Ensure correct and swift processing of all work recorded in SAPRole ResponsibilitiesMain DutiesProcessing and control of sub contract orders and invoicingPreparation of SAP quotations for external repairsRaising any necessary Credit and DebitsRaising Purchase Orders for suppliers follow up control and monitorProvide cover for Service Dispatcher when requiredTeam ResponsibilitiesBuild a strong and positive relationship with customers engineers and colleaguesProcessing service reports through to invoiceInvoice queries and resolution/escalation as requiredProactive follow up of quotations raised for external repairs and PM contractsControl and resolution of all SAP error reportsSystem cleansing as required referring to the error logs.Process engineers timesheets checking for accuracy productivity overtimeAllocate and order Subcontracted workHandling and filing of PaperworkHandling and logging of customer calls efficiently and by agreed procedureParticipate in regular ASM / Admin / Dispatch meetings.Participate in regular Engineer meetings General office dutiesTo raise and follow up new Customer request formsTo ensure all Customer Processes are followed and SLA are adhered toMaintain and amend Customers CRM databasePerson SpecificationRole RequirementsExperience in a call centre environment is a plusGood organizational and multi-tasking skillsExperience in handling stressful situations resulting from high volume of phone calls frustrated customers and changes in departmental priorities or proceduresStrong admin experienceSAP experience is a plusExcel & Word experienceCompetencies RequiredAdaptabilityAttention to DetailFlexibilityInfluencingIntegrityResilience and TenacityRequired Experience:Contract Key Skills Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking Employment Type : Full Time Experience: years Vacancy: 1
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Customer Service Administrator
7 days ago
Milton Keynes, United Kingdom Jungheinrich UK Ltd Full timeCustomer Service Administrator We’re hiring a Customer Service Administrator for a 6‑month fixed‑term contract to support our team in Milton Keynes. You’ll provide essential administrative support to Engineers, Dispatchers, and Service Managers, helping to deliver exceptional customer service and ensuring smooth day‑to‑day operations....
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Customer Service Administrator
5 days ago
Milton Keynes, United Kingdom Osborne Appointments Full time** Customer Services Administrator Do you want to work for a worldwide company that offer great benefit packages for their employees? Are you an experienced sales administrator with knowledge of SAP? If so, keep on reading! Osborne appointments are recruiting for a Customer Services Administrator to join our client who are a fast-paced supplier of a...
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Customer Service Administrator
3 days ago
Milton Keynes, United Kingdom Osborne Appointments Full time** Customer Services Administrator Do you want to work for a worldwide company that offer great benefit packages for their employees? Are you an experienced sales administrator with knowledge of SAP? If so, keep on reading! Osborne appointments are recruiting for a Customer Services Administrator to join our client who are a fast-paced supplier of a...
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Customer Service Administrator
1 week ago
Milton Keynes, United Kingdom Barker Ross Group Full timeOur client is a highly successful blue chip professional services company in Milton Keynes; due to continued success they are now looking to recruit a Customer Service Administrator. The Customer Service Administrator will support the Account Managers to enable the streamlined management of their Accounts and associated content and advise on other services...
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Customer Service Administrator
1 week ago
Milton Keynes, United Kingdom Culina Group Full timeDue to continued growth our Milton Keynes site are now recruiting for a Customer Service Administrator to join their friendly team on a on a full time permanent basis.Salary: 24744 per annum.Working hours: Monday - Friday 8am-4pm. As a Customer Service Administrator you will support the day to day administration of Customer Services offering outstanding...
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Customer Service Administrator
2 weeks ago
Milton Keynes, United Kingdom FRS Ltd Full timeWe are seeking a keen and enthusiastic Customer Service Administrator, to join a thriving business based in Milton Keynes. **Duties**: - Raising invoices to customers and chasing for PO'S for outstanding work - Liaising with company engineers for any invoice issues - Customers surveys on survey monkey and updating spreadsheets - Supporting with drafting of...
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Customer Service Administrator
2 weeks ago
Milton Keynes, United Kingdom Jungheinrich UK Full time**Service Administrator**: **Milton Keynes** Without **Jungheinrich**, your shopping trolley would probably be empty. Every day, our trucks move millions of goods in logistics centres globally. *** **Jungheinrich** is one of the top three leading companies in the material handling equipment and Intralogistics sectors worldwide - **and we are very...
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Customer Service Administrator
2 weeks ago
Milton Keynes, United Kingdom Office Angels Full time**Customer Service Administrator** **Milton Keynes - Kingston** **SALARY**: £12p/h **TERM**: Temp to Permanent **HOURS**: Monday to Friday, 9am to 5pm **The day to day duties in your new job would be**: - Provide administration Support to the Service team - Process orders - Chasing planners If you are available immediately and interested in this role...
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Customer Services Administrator
5 days ago
Milton Keynes, United Kingdom Amplius Full timeIn our Customer Service Administrator role, you’ll be delivering a first-class customer experience across various methods of customer contact (including on-line services, social media, web forms and in person); with a strong focus on providing an early resolution. **??**Location**: Milton Keynes Office **??**Salary**:Up to £27,777.50 per...
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Mortgage Administrator
5 days ago
Milton Keynes, United Kingdom Parkside Office Professional Full timeOur client, who are leading within the property sector, are seeking a Mortgage Administrator/Customer Service Rep to join their ever expanding team. Excellent opportunity if you have strong customer service and communication. You will pride yourself on the customer experience by taking your customers through their journey, you will thrive within a fast...
