Customer Services Administrator

In our Customer Service Administrator role, you’ll be delivering a first-class customer experience across various methods of customer contact (including on-line services, social media, web forms and in person); with a strong focus on providing an early resolution.

**??**Location**: Milton Keynes Office
**??**Salary**:Up to £27,777.50 per year

**??**Contract**: Permanent

**?**Your week**: 36.25 hours per week, Monday to Friday 8.45am to 5pm, 1 hour lunch break.

**?**Snapshot of your role**

This is what your day will look like as our Customer Service Administrator:

- To monitor, record and respond to inbound customer digital and social media enquiries, providing a response within service level agreements and taking ownership of the enquiry through to completion.
- Work alongside the Customer Relations Team to monitor, review, and manage customer satisfaction survey results. Provide follow-up contact with customers to ensure that their feedback is received, and any outstanding queries are resolved.
- To provide front line reception services at our Milton Keynes office, providing an excellent level of customer service to any external visitors and colleagues visiting the office.
- Ensure that all customer interactions, written and spoken, are recorded within the relevant system with clear notes

**??**Your toolkit for success**

To thrive in our Customer Service Administrator role, you’ll need:

- Prioritise workloads and is able to meet set deadlines and produce work accurately.
- Deliver a multi-channel customer service (i.e., by phone, face-to-face, on-line etc).

**Please note that having a full UK driving licence and access to a vehicle is essential for this role.**

**Why join Amplius?**

There are loads of things that make Amplius a great place to be - every colleague has the chance to grow with us, make a real difference to our customers lives and ultimately be the most authentic version of themselves:
**??**Grow with us**
Your development matters to us. With tailored training programs, ongoing feedback, and career progression pathways, we support you to advance as far as you want to go.

**?**?Make a real impact**
Our mission is rooted in service and community. Your work will contribute directly to improving the lives of people in the communities we serve.

**??** Environmental and social impact**
We’re dedicated to sustainability and social responsibility, taking real steps to protect our planet and foster inclusivity.

**Perks of working at**Amplius**
- 28 day’s annual leave plus bank holidays, with the ability to carry over allowance and purchase more
- Pension scheme with matched contributions up to 10%, plus life cover of three times your annual salary
- Paid professional subscription for membership fees relating to your role
- Employee Assistance Programme offering free wellbeing tools, free flu jabs and more
- Health cash plan giving cash back for everyday health checks such as optical and dental
- Cycle to Work and Electric Car Lease schemes
- High street, holiday and gym membership discounts
- Plus lots more once you join

**The important stuff**

**We do not provide visa sponsorship; you must be eligible to work in the UK to join Amplius. You must reside in the UK for the duration of your employment and provide Right to Work evidence.**

**Have any questions?** Contact the Amplius Recruitment Team and we’ll be in touch to support you with any questions, queries or conundrums

Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We’re a team of over 1,300 colleagues driven to have a positive impact on people’s lives and provide affordable homes that make a difference.