Care Technology Referral Coordinator

DescriptionOrganisation:Leicestershire County CouncilWorkLocation:County HallWorkerCategory:Hybrid WorkerSalary: Gradeper annum (pro rata for part time)WorkingHours:37 HrsContractType:PermanentClosing Date: 11th November 2025Interview Date(s):TBCAre you looking for a new challenge working with technology to improve peoples livesTechnology is the future why not be part of this exciting opportunityAbout the RoleLeicestershire County Council have been implementing their Care Technology Service within adult social care since May 2022. An exciting opportunity has become available for a Referral Coordinator to join our well established and supportive team in providing Care Technology.The aim of the new Care Technology Service is to assist people in remaining independent for longer stay at home and give people their confidence back. The new service positively impacts a wide range of stakeholders across the council and across the local health and care system from care professionals and wider staff to people who need support their carers and family members.We are seeking someone who is passionate about providing and delivering positive outcomes through the use of care technology alongside other support methods that the individual may or may not receive from adult social care.You will be responsible for the triage processing and booking of new referrals received into the service and providing support and guidance to people looking to refer for Care Technology.About YouTo apply for this post you must:Have a qualification at NVQ3 Social Care or equivalent level; or equivalent level of experience and an understanding of social care and use of Care Technology.Have experience in evaluating referrals and managing associated risks with the ability to capture store and accurately retrieve information.Have experience in effectively planning and prioritising work and meeting deadlines.Be computer literate with understanding of Microsoft Office packagesHave excellent communication skills both written and verbal and well developed listening skills with the ability to take in a broad range of information.Be able to adapt to dealing with all kinds of customers in order to assist them adequately.Be capable of working as part of a team and to work with colleagues effectivelyWed also expect you to shareour commitment to our valuesand will ask you to evidence when you have demonstrated them as part of the interview process.This post is covered by Part 7 of the Immigration Act (2016) and therefore the ability to speak fluent English is an essential requirement for this role.Interested in Flexible WorkingWe are keen to support employees to balance their working life with other commitments. Thereforewherever possible we will consider working arrangements that suit an individuals personal circumstanceswhilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role please contact the person named below. This mayinclude requests for term-time working part-time hours compressed hours flexible start and finish times home/remote working etc.Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in theOur Working Stylespage on our career site.For more information or an informal discussion please contact:Edward Flint Care Technology Service ManagerTelephone:0Email: How to ApplyLeicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality diversity and inclusion at every warmly welcome and encourage applications from people of all backgrounds as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our particularly welcome applicants from Ethnically Diverse and LGBTQ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the About You section above will be offered an interview under the Disability Confident Employer Scheme.To apply for this job please click Apply Now. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the About You section more information see theHow to Applysection on our career site.We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore if you are interested please submit your application as early as possible.If you have any technical issues when trying to apply for this post pleasecontact our Employee Service Centre: applying for this post you agree to ourTerms and Conditions.Required Experience:IC Key Skills Network security,Active Directory,Customer Service,Information Technology,desk support,Access Points,Email,Windows,Phone Calls,Troubleshoot,User Accounts,laptops,Setup,hardware,Technical Support Employment Type : Full-Time Experience: years Vacancy: 1 Yearly Salary Salary: 28605 - 31029