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Service Administrator

3 months ago

Scarborough, United Kingdom Dale Power Solutions Full time

Job Title: Service Administrator

Location: Scarborough

Salary: Competitive.

Job type: Full Time - Permanent.

We want all our colleagues to grow and build careers with Dale. We invest in our people for the future.

Many of our team members have been with us for over 30 years and some of our management team began their careers as apprentices. As we have grown so too have they and that knowledge is passed down as our team develops and evolves.

No two days are the same and variety is a key part of life for our team at Dale. There's always an opportunity to learn new skills and progress your career. We want to be a great place to work that is diverse and inclusive which is why we focus on supporting people and their development.

Why you're our kind of person:

We're not looking for people who sit down and say, 'that'll do', we're driven by doing the right thing for our customers. We operate in an agile fast paced environment, and we are always looking forward, improving, never settling, and wanting to be the difference for our customers. It's an exciting time to join the energy industry as we seek to reduce our reliance on fossil fuels and our ambitions present a tremendous opportunity. We work hard to deliver, and there's a lot to do, but the ability to make an impact in our business is significant. So, if that resonates with you and you want to love our customers as we do then come join a team of like-minded people.

What good looks like:

  • Seamless: You'll provide high quality solutions to our customers
  • Specialist: You'll be skilled in your area, be an expert in a number of Dale processes and be
  • commercially smart.
  • Collaborative: You'll advise your colleagues and input into other work, and also be able to work independently to get the job done.

What you'll do:

  • Create and enter opportunities on EFACS
  • Assist with planning service-related activities
  • Raise requisitions, as requested, by Project Managers and Coordinators
  • Materials and equipment management, including arranging on and off hire
  • Tooling resource management
  • Prepare and coordinate travel, visa and passport requirements/documentation
  • Arrange hotel bookings in line with business requirements
  • Process waste consignment notes and arrange removal of waste from site
  • Prepare Engineers permits, authorisation, access and security clearances
  • Job pack compilation
  • Processing time sheets
  • Process engineers' reports, to include attaching to the job number on EFACS and identifying opportunities from the engineers' defect reports
  • Upload reports and information, as required, on customer web portal systems
  • Process expenses and mileage claim forms
  • Vehicle management and allocation
  • Arrange PPE/workwear for engineers, including specific customer requirements
  • Administer calibration and PAT testing requirements, as directed by quality
  • Liaise with Project Managers, Coordinators and other departments
  • Provide all areas of the service division with administrative support
  • To contribute to the achievement of department and business KPI objectives
  • Complete any reasonable task as directed by the Service Operations Manager or Service Support Supervisor

What's important to us:

Person Specification;

  • Flexible approach to working hours is required

Qualifications/Experience:

  • Experience in an office-based role industrial or field service environment
  • Computer literate
  • Good communication skills
  • Team player as well as ability to work on own initiative
  • You'll be passionate about health and safety and ensuring that everyone goes home from work
  • safely from our projects.
  • You'll communicate openly, transparently, and effectively to ensure a high level of customer
  • You'll be resilient and thrive in a fast-paced environment.
  • You'll be inquisitive and stay up to date with industry and technical changes and legislation.
  • You'll be keen to work collaboratively with others to develop shared solutions.
  • You'll have good levels of self-awareness, excellent interpersonal and communication skills.
  • You'll have good time management skills.

Our values:

  • Do the right thing.
  • Be the difference.
  • Love our customers.
  • Never settle.
  • Look forward.

Please click on the APPLY button to send your CV for this role.

Candidates with the experience or relevant job titles of: Customer Services Administrator, Customer Service Representative, Customer Support, Client Service, Sales Support, Customer Service Consultant, Customer Service Administrator, Business Support, Office Administrator and Administrative may also be considered for this role will be considered for this role.