Head Housekeeper

4 weeks ago

Gateshead, United Kingdom Wyndham Full time

The Head Housekeeper, reporting directly to the Operations Manager, is responsible for the hotels commercial, quality and people performance in Housekeeping department and is responsible for the quality and productivity of all cleaning throughout the hotel except Kitchen. The incumbent will combine strategic thought and planning which will enhance the growth and profitability of the department. The Head Housekeeper interfaces with the Operations Manager to report on operational and team member challenges, including but not limited to guest feedback and quality scores (OSAT and Quality Audit), departmental expenses, performance management processes etc. The incumbent will need to maintain excellent relations and communications with the other operational departments and management teams. This is a fast paced and demanding role that needs effective leadership achieved equal measures of hands on management and operational planning.

KEY RESPONSIBILITIES

  • Ensures the highest possible standard of cleanliness and standards of all guest rooms and public areas.
  • Ensure 100% compliance with brand standards and as measured by Medallia feedback and Ramada Encore QA program
  • Managing the payroll, linen and other departmental costs in accordance of business demand and departmental budget.

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