Service Desk Analyst

2 months ago

Hitchin, United Kingdom Modern Networks Ltd Full time

About Us:


Established in 2000, Modern Networks provides information and communications technology solutions and support to businesses nationwide. We take time to understand and anticipate the challenges facing our customers today. We partner with technology vendors including HP, Cisco, NetApp, Microsoft and VMWare to deliver market leading technology solutions which enable organisations to increase their business efficiency, improve customer service and reduce business costs.


What you'll be doing:


Our Service Desk Analysts are part of a skilled team that work closely with our customers to ensure their ICT Infrastructure operates at the optimum capacity and with minimum disruption to service.

The majority of your time will be spent taking calls - you'll be responding to and logging new cases and Requests, ensuring our customers are regularly updated on where we're at with them.


The types of technical activities you'll be involved in are installing software updates, assisting with technical support, and participating in the maintenance of the Configuration Management Database.


The team work on a shift pattern - the earliest shift starts at 08:00, and the latest you would finish is 18:00 - there are no evenings, weekends or bank holidays.


What makes you a great fit


  • You’re a great communicator – you’ll be the first point of contact for customers reporting incidents or requesting changes to their IT systems so we need people that aren’t afraid to pick up phone (even when they’re frustrated) and can communicate simple, straightforward advice and information
  • You're ambitious - we are 100% committed to creating career pathways for all our teams, whether your aspirations are to move into management, get out into the field or move into more technical roles we want to help you get there. We've got former Service Desk colleagues in our Professional Services, ISP, Cloud & Endpoint and even our Sales teams
  • You put the customer first. We need people that will call when they say they will and go the extra mile to find the right solution.
  • You’re process driven –– you’ll be triaging tickets coming through according to type and priority (with the added excitement of SLA's, so we need people who can follow the plan and get it right for our customers every time.
  • You’re a team player – got your workload under control but your colleague is struggling? We want you to take the time to help them out, just like they’ll do for you when you join us.



What you’ll get from us


  • Great prospects - once you’ve got to grips with our systems and processes, you’ll have the opportunity to progress with us. We've got an L&D programme for our ITSM teams - if you fancy a bit of training, we've got you covered
  • Knowledgeable, high-achieving, experienced and fun colleagues
  • A career with room for your personal life in a work environment where everyone knows the value of a healthy work-life-balance
  • Commitment to Diversity and Inclusion - we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes us stronger.
  • 25 days annual leave + bank holidays
  • Active workplace committees (Social / Wellness)


Sounds like you?


If you share our values and our enthusiasm for delivering a world class service, you will find a home at here at Modern. Or if you’re still not convinced, drop us a line at recruitment@modern-networks – we’ll arrange an informal chat about the role.

  • Service Desk Analyst

    1 day ago

    Hitchin, United Kingdom Modern Networks Ltd Full time

    About Us: Established in 2000, Modern Networks provides information and communications technology solutions and support to businesses nationwide. We take time to understand and anticipate the challenges facing our customers today. We partner with technology vendors including HP, Cisco, NetApp, Microsoft and VMWare to deliver market leading technology...

  • Service Desk Analyst

    3 months ago

    Hitchin, United Kingdom CV-Library Full time

    About Us: Established in 2000, Modern Networks provides information and communications technology solutions and support to businesses nationwide. We take time to understand and anticipate the challenges facing our customers today. We partner with technology vendors including HP, Cisco, NetApp, Microsoft and VMWare to deliver market leading technology...

  • Service Desk Analyst

    2 months ago

    Hitchin, United Kingdom Modern Networks Ltd Full time

    About Us:Established in 2000, Modern Networks provides information and communications technology solutions and support to businesses nationwide. We take time to understand and anticipate the challenges facing our customers today. We partner with technology vendors including HP, Cisco, NetApp, Microsoft and VMWare to deliver market leading technology...

  • Service Desk Analyst

    2 months ago

    Hitchin, United Kingdom Modern Networks Ltd Full time

    About Us:Established in 2000, Modern Networks provides information and communications technology solutions and support to businesses nationwide. We take time to understand and anticipate the challenges facing our customers today. We partner with technology vendors including HP, Cisco, NetApp, Microsoft and VMWare to deliver market leading technology...

  • Service Desk Analyst

    1 month ago

    Hitchin, United Kingdom Modern Networks Ltd Full time

    About Us: Established in 2000, Modern Networks provides information and communications technology solutions and support to businesses nationwide. We take time to understand and anticipate the challenges facing our customers today. We partner with technology vendors including HP, Cisco, NetApp, Microsoft and VMWare to deliver market leading technology...

  • Help Desk Analyst

    1 day ago

    Hitchin, Hertfordshire, United Kingdom Modern Networks Ltd Full time

    Salary: £20,000 - £28,000 per annum (depending on experience)About Modern Networks:Established in 2000, we provide technology solutions and support to businesses across the UK. Our partnership with top vendors enables us to deliver innovative solutions that drive business efficiency and customer satisfaction.This role is ideal for an individual who enjoys...

  • Service Desk Analyst

    1 month ago

    Hitchin, Hertfordshire, United Kingdom Modern Networks Ltd Full time

    About Us: Established in 2000, Modern Networks provides information and communications technology solutions and support to businesses nationwide. We take time to understand and anticipate the challenges facing our customers today. We partner with technology vendors including HP, Cisco, NetApp, Microsoft and VMWare to deliver market leading technology...

  • Service Desk Analyst

    1 month ago

    Hitchin, Hertfordshire, United Kingdom Modern Networks Ltd Full time

    About Us: Established in 2000, Modern Networks provides information and communications technology solutions and support to businesses nationwide. We take time to understand and anticipate the challenges facing our customers today. We partner with technology vendors including HP, Cisco, NetApp, Microsoft and VMWare to deliver market leading technology...

  • Service Desk Analyst

    4 weeks ago

    Hitchin, UK, Hertfordshire, United Kingdom Modern Networks Ltd Full time

    About Us:Established in 2000, Modern Networks provides information and communications technology solutions and support to businesses nationwide. We take time to understand and anticipate the challenges facing our customers today. We partner with technology vendors including HP, Cisco, NetApp, Microsoft and VMWare to deliver market leading technology...

  • Service Desk Analyst

    1 week ago

    Hitchin, United Kingdom Modern Networks Ltd Full time

    Who we AreEstablished in 2000, Modern Networks provides information and communications technology solutions and support to businesses nationwide. We take time to understand and anticipate the challenges facing our customers today. We partner with technology vendors including HP, Cisco, NetApp, Microsoft, and VMWare to deliver market leading technology...

  • Network Service Desk Technician

    2 weeks ago

    Hitchin, Hertfordshire, United Kingdom Modern Networks Ltd Full time

    Be Part of Our Team">We're seeking an experienced Service Desk Analyst to join our team at Modern Networks Ltd. As a key member of our IT support team, you'll provide high-quality technical assistance to our customers and contribute to the growth and success of our company.Your Responsibilities">Provide exceptional customer service via phone, email, and...

  • IT Support and Service Desk Operator

    1 month ago

    Hitchin, Hertfordshire, United Kingdom Modern Networks Ltd Full time

    Established in 2000, Modern Networks provides information and communications technology solutions and support to businesses nationwide. We partner with technology vendors including HP, Cisco, NetApp, Microsoft and VMWare to deliver market leading technology solutions which enable organisations to increase their business efficiency, improve customer service...

  • IT Support and Service Desk Operator

    1 month ago

    Hitchin, Hertfordshire, United Kingdom Modern Networks Ltd Full time

    Established in 2000, Modern Networks provides information and communications technology solutions and support to businesses nationwide. We partner with technology vendors including HP, Cisco, NetApp, Microsoft and VMWare to deliver market leading technology solutions which enable organisations to increase their business efficiency, improve customer service...

  • Technical Help Desk Professional

    2 weeks ago

    Hitchin, Hertfordshire, United Kingdom Modern Networks Ltd Full time

    Deliver Exceptional Customer Service">We're passionate about delivering world-class customer service at Modern Networks Ltd. As a Service Desk Analyst, you'll play a critical role in ensuring our customers receive prompt, professional, and effective support.Your Key Responsibilities">Take ownership of customer queries and resolve issues promptly and...

  • IT Service Desk Expert

    2 days ago

    Hitchin, Hertfordshire, United Kingdom In Technology Group Limited Full time

    About the OpportunityWe are seeking an experienced IT Service Desk Expert to join our team at In Technology Group Limited. This is an excellent opportunity for someone who is passionate about delivering high-quality application support and working collaboratively within a dynamic team environment.Job SummaryThe successful candidate will provide technical...

  • IT Infrastructure Operator

    2 weeks ago

    Hitchin, Hertfordshire, United Kingdom Modern Networks Ltd Full time

    About the RoleWe partner with top vendors to deliver market-leading technology solutions that enable organisations to increase efficiency, improve customer service, and reduce costs. As a Service Desk Analyst, you will work closely with our customers to ensure their ICT infrastructure operates at optimum capacity.

  • Help Desk Technician

    2 weeks ago

    Hitchin, Hertfordshire, United Kingdom Endeavour Recruitment Solutions Full time

    We are looking for a highly skilled Help Desk Technician - IT Infrastructure to join our team at Endeavour Recruitment Solutions.As an IT Technician, you will provide technical support and perform quality assurance tasks.The ideal candidate will have:Hands-on experience in IT networking support or QAFamiliarity with Windows servers and Mac OSOur company...

  • Investment Analyst

    15 hours ago

    Hitchin, United Kingdom Specialist Financial Recruitment Limited Full time

    An award-winning, family-run Financial Services business headed by two Branch Principals who together have 40 years’ experience is looking for an Investment Analyst to join the team. Backed by an excellent team, you will receive opportunities for careergrowth including support to gain financial qualifications enabling you to grow, develop and manage an...

  • QC Analyst

    2 weeks ago

    Hitchin, United Kingdom SRG Full time

    Job Title: QC Analyst Vacancy type: Permanent Area: Hitchin Salary: Great salary Key notes: Driving license desirable. Unable to provide sponsorship. SRG is working with a pharmaceutical company near Stevenage and Hitchin that specialises in skin care products. We are looking for a QC Analyst to join the QC team, providing support with HPLC, GC, and...

  • QC Analyst

    2 weeks ago

    Hitchin, United Kingdom CV-Library Full time

    Job Title: QC Analyst Vacancy type: Permanent Area: Hitchin Salary: Great salary Key notes: Driving license desirable. Unable to provide sponsorship. SRG is working with a pharmaceutical company near Stevenage and Hitchin that specialises in skin care products. We are looking for a QC Analyst to join the QC team, providing support with HPLC, GC, and...