Motor Claims Handler

1 month ago

Bishop's Stortford, United Kingdom John Williams Recruitment Full time

John Williams have partnered with a third-party administrator working on behalf of insurers and brokers.They provide a professional and bespoke service for their customers. They are seeking an experienced Motor Claims Handler to join their team is Essex.As the Motor Claims Handler, you will have a good working knowledge of Underwriters terms and conditions, against which to validate a claim and determine actions required to achieve early and cost-effective settlement.Key Responsibilities: * To pro-actively manage a caseload of policy holder and third-party claims through to * conclusion. * New claims to be actioned within 24 hours of receipt using the clients agreed validation process. * Identify recovery opportunities and action in accordance with the agreed process. * Record MI (management information) for case load management. * Maintain an effective diary which is actioned daily, to monitor cases as they progress to finalisation. * Answering enquiries by phone, using the correct greeting and DPA procedure. * Dealing with enquiries via e-mail and in writing and responding in clear and straightforward terms.Key Skills: * Excellent technical knowledge to determine liability. * Awareness of motor Fraud indicators. * Awareness of risk factors for large loss/ catastrophic claims and escalation process. * Knowledge of jurisdictional differences in Scotland North, Southern Ireland and Channel Isles. * To support the company’s values and policies and work to the highest professional standards. * Ensure all Policy and procedure documents are read and understood

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