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Project Manager

3 months ago


Bracknell, United Kingdom Apex Elite Full time

Due to rapid global expansion, our client is seeking an accomplished Project Manager to join the team in Bracknell, Berkshire. As a seasoned Project Manager, you will excel in the management, oversight, and successful delivery of multiple projects.


Collaborating closely with the sales team, your role involves managing client relationships and implementing a dynamic, cost-effective, and customer-centric delivery experience to ensure high levels of customer satisfaction.


Your responsibilities include:

Project Delivery:

  • Initiate projects in accordance with the prevailing project management methodology, establishing the appropriate level of documentation and control.
  • Ensure projects are delivered within established tolerances for time, cost, and quality.
  • Maintain project documentation to high standards, ensuring deliverables meet customer expectations.
  • Develop and implement test plans aligned with customer requirements.
  • Manage virtual project teams as necessary.


Customer Relationship Management:

  • Establish a single point of contact for the customer throughout the project, with agreed escalation paths.
  • Manage customer communications during the project life cycle, ensuring satisfaction and regular contact between virtual teams.


Sales/Financial Support:

  • Contribute to bids and tenders, providing project management input to presales support activities.
  • Manage project costs, maintain sales margins, and track/recover additional costs.
  • Generate accurate forecasts for planning and budgeting.
  • Understand and maintain financial control throughout the project life cycle.


Process Management and Improvement:

  • Ensure key project milestones are met before progressing to subsequent stages.
  • Implement project controls at the initiation stage, including risk, issue logs, and change control methods.
  • Maintain internal systems and reporting tools to reflect the current state of a project.
  • Conduct project debriefs to identify and propose improvements.


The successful candidate will demonstrate:

  • A Bachelor's degree in STEM or equivalent.
  • Strong experience in project management within the technology sector.
  • Consistent achievement and surpassing of customer expectations.
  • Proven ability to manage projects from start to finish within deadlines.
  • Experience with the software development lifecycle, cloud platforms, and/or hardware and software development.
  • Strong communication, organizational, and interpersonal skills.
  • Creative problem-solving abilities.
  • Motivational skills to drive team success.
  • Proof of eligibility to work in the UK or a valid work visa if applicable.


About the Company:

Our client is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe, with offices in the UK, US, Netherlands, Germany, and Japan. The award-winning proprietary cloud services power some of the largest organizations globally, including UK Power Networks, Rakuten, Rightmove, Interflora, Sodexo, and the National Health Service (NHS).