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Customer Service Advisor

2 months ago

Hornchurch, United Kingdom Howden Insurance Brokers Ltd Full time
Who are we?

Howden is a collective - a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.

DNA are on the hunt for a customer service advisor to do the administration of clients' insurance requirements on a daily basis including general enquiries, policy documentation processing, and mid-term adjustments. Dealing with our commercial scheme's clients, you will have a passion for providing an excellent service to your clients.

Looking for a role in insurance and don't know how to get your foot in the door, this could be a great step in for you.

You'll need to be comfortable speaking to people on the phone as there is a high level of calls coming through to the team on a daily basis.

Please note this is a full-time, permanent opportunity. You will be based in our Romford office and ideally be onsite for 5 days per week on average.

Overview:

  • Prioritise and handle all work promptly and accurately.
  • Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards.
  • Produce accurate and professional documentation at all times.
  • Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premiums.
  • Refer all queries that fall outside own experience, knowledge and authority to senior staff.
  • Issuing Policy documentation.
  • Dealing with client payments in line with Howden procedures.
  • Data input.
  • Participating in meetings as and when required.

Knowledge:

  • A minimum of 12 months customer service experience is required for this role dealing with high volume calls.
  • A minimum of 12 months administration experience is required for this role.

Skills:

  • Accuracy and attention to detail.
  • Ability to process work quickly and efficiently.
  • Ability to prioritise work and meet deadlines.
  • Good literacy and numeracy.
  • Good communication skills.

Qualifications:

5 GCSE A*-C including Maths and English.

What do we offer in return?

A career that you define. At Howden, we value diversity - there is no one Howden type. Instead, we're looking for individuals who share the same values as us:

  • Our successes have all come from someone brave enough to try something new
  • We support each other in the small everyday moments and the bigger challenges
  • We are determined to make a positive difference at work and beyond
Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it's the right fit for you, send us your application - if your profile fits the role's criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.