Franchise Business Manager

3 days ago

Birmingham, United Kingdom Walker & Sloan Ltd | Certified B Corp Full time

Walker and Sloan are proud to be working closely with one of the worlds best food companies. Due to some internal growth they are now keen to bring onboard a Franchise Business Manager to the team.


Role Purpose

We’re on the lookout for a dynamic and energetic Franchise Branch Manager. In this role, you’ll be the driving force behind our network’s performance, working hand-in-hand with site owners to educate, coach, and inspire them. Your goal? To turn every site into a shining example of excellence, boosting our operations and driving our revenue to new heights

What You Will Be Doing

  • Frontline Support: Ensure our operations run smoothly by supporting stock, financial admin, and the roles of our telesales, pickers, and drivers.
  • Onboarding & Training: Welcome new site owners with thorough training and continuous onsite support.
  • Performance Analysis: Dive into data to track and enhance site performance, pinpointing key areas for improvement.
  • Coaching & Mentorship: Use insights to guide sites through performance monitoring and improvement plans.
  • Goal Setting: Help sites achieve greatness by breaking down big goals into manageable steps and tracking their progress.
  • Local Business Planning: Assist franchise partners with their business plans and local marketing efforts.
  • Incident Management: Be the hero in resolving network incidents swiftly and efficiently.
  • Compliance & Standards: Work with Health & Safety and Food Safety teams to ensure we’re always up to legal standards and brand guidelines.
  • Operational Excellence: Identify and resolve issues to maintain top-notch network operations.
  • Innovative Initiatives: Lead the roll-out of new programs through a mix of virtual training, classroom sessions, and onsite coaching.
  • Continuous Improvement: Feed insights back into the business and work on initiatives to enhance customer experience.
  • Performance Management: Address non-conformance and underperformance head-on to maintain high standards.
  • Commercial Acumen: Use your business savvy to make decisions that contribute to our overall success.

What You Will Need

  • Empathy & Listening: Understand and respond to the unique needs of each site.
  • Organization & Time Management: Juggle multiple priorities and manage your time like a pro.
  • Analytical Skills: Turn data into meaningful insights and actionable plans.
  • Inspiration & Support: Motivate site owners to overcome challenges and stay committed.
  • Reporting Skills: Create clear, well-structured reports that provide valuable insights.
  • Passion for People: Show genuine care for individuals and their success.
  • Franchise Experience: Understand the importance of brand consistency.
  • Full UK Driving Licence: Ready to hit the road and support our sites.


What You’ll Get

  • Innovative Environment: Be part of a company that values creativity and fresh ideas.
  • Professional Growth: Opportunities for continuous learning and career development.
  • Collaborative Team: Work with a supportive, talented team that’s dedicated to excellence.
  • Impactful Work: Play a crucial role in boosting our e-commerce revenue and enhancing the customer experience.
  • Competitive Salary: Enjoy a salary that reflects your skills and experience.

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