Advice Quality Manager

1 week ago


Southampton, United Kingdom Nelson Scott LLP Full time

What does this role look like?

Template creation, maintenance and development:

• Making sure that the report templates are accessible to clients and provides the best experience for both those creating the recommendations but also those reading it.

• Ensuring changes to legislation are reflected in all templates in readiness for the change to take place. 

• Reviewing existing templates and seeking appropriate feedback to continuously improve the templates, ensuring they meet regulatory requirements as well as client needs.

• Working with the Director/Head of PAD to automate PAD processes and clients’ letters to enable the team to work more efficiently and build towards a scaled digital driven solution.

• Working with the Replatforming Team to enhance the template used for M&A activity to reflect improvements to our in-house approach as well as valuable feedback from M&A advisers, always ensuring alignment with the master templates for SFP.

• Making sure that the quality and automation of the advice reports is maintained and has continuity across the replatforming team and into the financial planning team.

Process and Document automation:

• Maintaining and developing the documentation and process automation within Smartflows for use by SFP and PAD.

• Making sure that the process is efficient and that the Paraplanning teams can be productive. 

• Managing the library of live and testing templates.

• Create and maintain the data links between Mabel and Smartflows templates.

• Identifying other business processes that can be automated using Mabel to validate the data being supplied to Smartflows. Explore how the use of Smartflows can improve efficiencies in the day-to-day Curo related tasks.

• Sending mass email communications for SFP / Compliance, via Click Dimensions and Smartflows.

• Working with SFP Wealth Operations, Replatforming & PAD to create new logic for report templates and make changes to existing logic as requested.

• Testing any material changes made to the above, making backup versions and pushing new changes live.

• Working with SFP users to problem solve issues with the letter/report output.

• Reporting on this data in a real-time/near real-time manner in creating a selection of dashboards.

What sort of person are you looking for?

• Ideally level 6 qualified but completed Level 4 Diploma in regulated Financial Planning (with the CII) and be well on their way to completing their Level 6 Advanced Diploma in regulated Financial Planning. 

• Experienced in Workflow and Click-Dimensions 

• A technology native who has applied experience with Microsoft Excel but who is comfortable applying that knowledge to other systems. Some evidence of coding will be advantageous. 

• Would be useful to have knowledge of Smart flows and Click Dimensions.  



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