Customer Support Consultant

The great outdoors is our happy place and its open all year round. Ski the slopes walk the walks and explore the Lapland wilderness. If natures in your nature if youre itching for adventure - youve found your people.We are united by our shared passion for our exceptional brands- Inghams and Santas Lapland. Driven by a strong sense of purpose staying true to our commitment to our people and planet. If youre looking for a career thats not just a job but a fulfilling adventure we welcome you to explore opportunities with us. Join our team and be part of a dynamic purpose-driven business dedicated to making a positive impact in the world. Join us on our journey creating extraordinary travel experiences for all. Our vision is to be the most loved travel company in our markets famous for customer experience and sustainable travel.We put people at the heart of everything we do and are proud of the extensive benefits we offer.This role is based in Farnborough Hampshire with 2 days per week in the office. Our office is within walking distance of the train station and has free parking. This is a full-time position however work life balance is important to us and so we are open to discussion on flexible working patterns (minimum 4 days per week). The working hours will be over a 7 day week. You will be required to work 2x Saturday and 1x Sunday per month. Our opening hours are: Monday-Friday 09:00-20:00 Saturday 09:00-17:30 and Sunday 10:00-16:00.Salary: 25000 About the role:The role is ideal for individuals with a passion for walking or skiing and customer service who enjoy interacting with people - both within and outside the business. We place customers at the forefront of our operations and deliver excellent service from the UK to arrival in the resort. We want your enthusiasm for either walking or skiing to be shared with customers through providing specialist advice and guidance. Your primary responsibility will entail supporting the sales team with back-office tasks thereby enabling them to concentrate on inbound sales. This involves adeptly handling incoming post-sales calls and emails from direct clients and travel agents ensuring an exceptional and personable approach to customer service.What will you be doing:Working closely with direct guest and travel agentsIdentify guest needs effectively and efficientlyAbility to work under pressure whilst dealing with complex situations that ariseBe able to organise plan and prioritise own work loadGood organisational skills and attention to detailResponding to inbound guest and travel agents amendments via email and phone in a timely and professional mannerWorking closely and supporting the sales teamTake ownership of all guest enquiries both internal and external to ensure fast and efficient resolution at minimum cost and impact to the business and guest.Utilise best practice on every guest contact to ensure a seamless end-to-end customer experienceLiaising with overseas reservations team to obtain extra to allocations rooms for the and relocations.Am I the right person We are looking for your application to demonstrate: Passion for skiing or walkingHard working with excellent attention to detailCommitted to providing excellent customer serviceA good telephone manner with good communication skillsProfessional friendly approachable and a good team playerDesire to develop your career within a large travel businessPrevious experience in a customer facing/call centre environmentStrong computer skills and numeracy skillsFlexibility of the business and customer demandsExperience within Travel Sector or resort based experience (desirable).We would consider remote working for an experienced candidate.Sustainability and responsible tourism is at our core and our values will be close to your heart.Diversity is to be celebrated. Life would be dreary and change would be slow if we all thought the same way. We challenge our ideas each other and our business partners - always with respect and kindness. Inghams & Santas Lapland are a part of Hotelplan Group a well-established and diverse family of specialist tour operators with a long tradition of developing and operating market-leading experiences. The family comprises ski and walking holidays with Inghams and Santas Lapland; adventure travel with Explore Worldwide; and self-guided experts Inntravel. Key Skills Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator Employment Type : Full Time Experience: years Vacancy: 1