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Technology Support Analyst
4 months ago
Bilingual German speaking Technology Support Analyst - Leading UK Retail & Commercial Bank
Location: Leeds or Edinburgh
Contract Type: Contract (permanent afterwards)
Day rate: £185 per day
- Join one of the UK's biggest retail & commercial banks
- Provide critical IT support for a leading financial institution
- Demonstrate your excellent communication and problem-solving skills
- Collaborate with colleagues across the business at all levels
Our client, a leading retail and commercial bank in the UK, is seeking a fluent German speaking Technology Support Analyst to join their team in Leeds or Edinburgh on a contract basis, which will then switch permanently afterwards.
Position Overview
The Technology Support Analyst will play a crucial role in providing critical IT support to the bank's business areas, ensuring minimal disruption to their services by effectively managing and resolving technology issues.
Responsibilities
- Handle critical issues and complaints in a fair and objective manner
- Collaborate closely with colleagues and external vendors
- Demonstrate excellent communication skills in German and English
- Understand IT Service Desk processes & procedures, including critical metrics
- Prioritise technology issues in a high-stress environment with minimal direction
- Coach and support colleagues, communicating ideas and information effectively
- Analyse technical information from various sources using sophisticated diagnostic skills
- Plan own work, balancing priorities and ensuring alignment to standards and cost constraints
- Take ownership of personal development plan and drive progression
Requirements
- Excellent German listening, written, and verbal communication skills
- Very good analytical and problem-solving skills
- Confident collaborator with colleagues at all levels and external vendors
- Understanding of IT Service Desk processes & procedures, including critical metrics
- Experience working in a high-stress environment with minimal direction
- Understanding of the business areas supported and associated critical systems
- Ability to coach and support colleagues, tailoring communication to the audience
- Focus on results and delivery, consistently meeting and exceeding quality standards
- Sophisticated diagnostic and analysis skills
- Efficient in planning own work, balancing priorities and ensuring alignment to standards
- Ownership of personal development plan and drive for progression
