Service Owner – Virtual Account Management

2 days ago

Nantwich, United Kingdom Return on Investment Ltd Full time

Job Title: Service Owner – Virtual Account ManagementLocation: Remote with travel to ROI offices (Nantwich, Milton Keynes) and client sitesHours: Full time, 37.5 hours per week, Monday - FridaySalary: CompetitiveApplication Deadline: Open until filledAbout UsAt ROI Automotive, we help the UK’s leading automotive brands rethink how they reach, engage, and serve their customers.Our teams power sales performance for over 70% of the UK’s car and LCV manufacturers, from BMW and JLR to Volvo, Kia, and Volkswagen, combining people, data, and technology to deliver smarter growth and stronger relationships.The RoleAs Service Owner – Virtual Account Management (VAM), you’ll lead the evolution of one of ROI Automotive’s most innovative services.VAMs act as desk based equivalents to Area Sales Managers, supporting OEM clients in managing fleet relationships, securing agreements, and driving battery electric vehicles (BEV) adoption.Acting as both strategist and product owner, you will take ownership of ROI’s VAM service from design to delivery. You will shape how VAM projects are structured, implemented, and continuously improved to meet client and business objectives - driving measurable growth, efficiency, and BEV adoption to ensure every VAM project delivers value for manufacturers, fleets, and ROI.Key ResponsibilitiesLead the design, mobilisation, and optimisation of VAM projects across OEM and LeaseCo clientsTranslate client goals, BEV strategies, and commercial priorities into scalable VAM delivery modelsDevelop frameworks and tools to standardise ROI best practice and accelerate performanceAct as VAM subject matter expert for VAM-as-a-Service, providing strategic guidance to both clients and internal teamsIdentify opportunities to improve efficiency, impact, and client satisfaction across live programmesWhat We’re Looking ForYou’ll thrive in this role if you:Have experience designing or leading sales or client-delivery services within automotive, B2B fleet, or inside sales environmentsCan translate complex client objectives into clear, scalable delivery modelsCommunicate with confidence and build trust across senior client and internal stakeholdersAre commercially minded, creative, and comfortable making decisions in fast-moving environmentsUnderstand CRM workflows, sales processes, and the dynamics of fleet agreements and transitioning to EVsWhy Join UsThis is a rare opportunity to take ownership of a service that sits at the heart of the UK’s automotive fleet transformation.You’ll have the freedom to shape how ROI’s Virtual Account Management service is designed and delivered – and the backing of an organisation that’s redefining what inside sales can achieve for automotive brands.We value our people and offer:£500 annual health and wellbeing allowanceEducation bursaries for new skills and developmentCompany pension and healthcare plans22 days annual leave, rising to 30 with serviceSubsidised car purchase schemesHow To ApplyIf you are ready to lead a core ROI service and shape its future success, apply today to join us as Service Owner - Virtual Account Management.Operating in the UK & Europe across five sites, ROI delivers a range of outsourced solutions to our Automotive clients, resulting in increased operational efficiency, sales and customer satisfaction.

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