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Service Desk Analyst

2 months ago

Southampton, United Kingdom DGH Recruitment Full time

IT Service Desk Analyst - Permanent - Southampton/Hybrid


A fantastic opportunity has arisen for a IT Service Desk Analyst to join our Southampton based based global law firm on a permanent basis.


  • Deliver a flexible, high quality technical support by phone, email and in person
  • Act as a point of triage for all escalated incidents, ensuring the appropriate levels of technical investigation have been included, collaborating with the global 3rd line teams to ensure timely resolutions are implemented
  • Prioritise, diagnose and resolve incidents according to agreed procedures
  • Take ownership of customer issues and follow problems through to resolution
  • Ensure high levels of customer service, technical expertise, productivity, efficiency, and quality
  • Interface with other IT function areas to assist in solutions and to improve service efficiency and effectiveness
  • Share information and ideas in a timely, clear and productive manner with management, support teams and other technical resources


Technical Skills

  • Active Directory
  • Windows 10
  • MS Office 2010 – 2016 / Office 365 / Teams
  • Zoom Voice
  • iPhones / iPads
  • Surface Laptops and Surface Books
  • Conferencing platforms : Zoom, Teams
  • ITIL


IT Service Desk Analyst - Permanent - Southampton/Hybrid