Operational Delivery Executive Home Claims

Operational Delivery Executive Home ClaimsLocations: BexhillContract: Hybrid Expectation to attend the office twice a weekWelcome to Hastings Direct From our Group HR Director Pam AngelWere a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. Weve made huge investments in our data and tech capabilities over the past few years along with nurturing our 4Cs culture. Were proud of the journey were on as a company and know that our continued success will rely on the contribution of our talented colleagues.We provide insurance for over three million customers but we know theres even bigger opportunity out there. The fact youre now reading this job advert means weve tempted you to find out more about #lifeatHD we really hope you like what you see and youll join us to share in the success of the exciting chapter that lies ahead.We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for even if youre not 100% sure we would love to hear from you.Job DetailsSupporting our Delivery Managers to implement a portfolio of change projects helping a busy Home Claims team to translate great ideas into credible plans that benefit customers colleagues and our companyBuilding a supportive group of stakeholders to draw on for each change and work creatively to solve challenges in partnership with frontline colleagues specialists within the Claims Operation and the wider Claims/Hastings teamsSupporting a whole systems thinking approach that ensures each change considers processes across the customer journey so that change is implemented well with lasting resultsEnsuring processes within each change have been documented controls are in place to reduce the risk of error and key performance reporting enables project benefits to be tracked wellSupporting the delivery of robust plans to implement each change ensuring each project has clear outcomes clear timelines and can be embedded within the Claims OperationCoordinating the changes across several areas including IT systems processes and customer communications as well as supporting the budget process for each projectSkills we would love you to haveHome Claims experience requiredKnowledge of working change in a regulated environment (Insurance/Claims)Strong track record of supporting/delivering multiple projects successfully including changes across operational areas IT and process changesGenuine drive motivation and passion for making things better for colleagues and customers as well as the companyThe interview processOur interview process involves the below:1st stage- Competency-based interview2nd stage - PresentationWhat we offerJoin us and youll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues customers company and community. As one of our colleagues youll be helping to drive our growth so in return well give you all the support training and development you need. Not to mention plenty of recognition and rewards and the scope to voice your ideas and put them into practice.Regrettably we are unable to offer sponsorship for this role.RewardSalary Attractive salary based on experience (pay reviews also completed each year)Flexible Working We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail including days in the office and at home.Competitive Bonus Scheme- All colleagues are eligible for our annual 4Cs performance bonus which is usually paid in March. The scheme is based on Hastings performance against our business goals and your own personal performance.Physical Wellbeing We like to help our colleagues take a proactive approach in keeping themselves well thats why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan.Financial Wellbeing As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost pension contribution match up to 10% we are proud to provide you with an AWARD WINNING package which includes discounts and cashback at everyday retailers and on our own products fee free independent mortgage advice and free access to financial wellbeing support.Mental Wellbeing Programme - At Hastings Direct we understand that mental health cannot not be scheduled thats why we have a range of support to help you keep yourself well. We have the thrive mental health app our colleague assistance programme available 24/7 our own in-house mental health first aiders support groups and a dedicated team to make sure we are covering your needsTheres more 25 days annual leave bank holidays with the option to buy or sell one of your contracted weeks access to private healthcare dental plans discounted health assessments cycle to work and tech schemes discounted and free onsite facilities social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits which involve committing to a 12-month payment schedule are available as soon as you have completed your probationary period.Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job well deliver good outcomes for every customer helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serveWe deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. Wetreat customerslike we want to be treated - fairly respectfully and with their best interests at heartHastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender age race disability ethnic background religion/belief sexual orientation gender reassignment or marital/family status. Please also note that we have a thorough referencing process which includes credit and criminal record checks.At Hastings Direct were committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.Job posting end date: Key Skills Electrical Engineering,Clinical Research,Corporate Sales,Key Account,AutoCAD Drafting Employment Type : Full-Time Experience: years Vacancy: 1