Boutique Assistant

3 weeks ago

London, United Kingdom 360 Talent London Full time
Job Title: Boutique Assistant - New Bond Street

Job Mission:As an Ambassador of the Maison, the Boutique Assistant plays a vital role in delivering exceptional client service and ensuring a seamless experience within the boutique. Responsible for welcoming clients, managing wait times, and assisting the Sales Associates, the Boutique Assistant also supports daily boutique operations and maintains a pristine boutique environment, including stockroom management and non-value orders.

Key Responsibilities:

1. Client Welcoming & Waiting Time Management

  • Welcoming Clients:

    • Uphold the Maison’s image with a professional and courteous demeanor.
    • Provide an exceptional client experience with the highest degree of courtesy and professionalism.
    • Greet and welcome clients upon their arrival in the boutique.
    • Thank clients warmly upon their departure.

  • Waiting Time Management:

    • Manage client wait times through a dedicated app.
    • Guide clients to waiting areas and ensure their needs are being addressed.
    • Offer information and storytelling about the Maison and provide boutique tours to interested clients.

  • Client Flow & Orientation:

    • Answer client queries and assess their needs for further assistance.
    • Direct clients to the appropriate department or representative.
    • Ensure smooth client flow within the boutique.

2. Sales Assistance

  • Fetch and return items for Sales Associates.
  • Discreetly assist with tasks during sales interactions.
  • Coordinate between Sales Associates and the Stock team.
  • Handle gift wrapping and manage the packaging area.
  • Escort clients to the door upon departure.
  • Provide advice on fragrances and other boutique items when needed.

3. Non-Value Goods & Stockroom Management

  • Order non-value goods and supplies essential for sales, stock, and hospitality.
  • Organize and optimize the stockroom (non-value items only).
  • Receive deliveries of non-value goods and other necessary supplies.

4. Boutique Environment Management

  • Maintain an impeccable boutique environment at all times.
  • Ensure appropriate background music and olfactory atmosphere within the boutique.
  • Ensure windows, counters, and boutique areas are in pristine condition, including housekeeping duties.

5. Daily Boutique Operations

  • Adhere to all Maison, group, and boutique policies, procedures, and guidelines.
  • Participate in boutique inventories and price labeling.
  • Assist with opening and closing operations, including setup and breakdown.
  • Help implement visual merchandising guidelines.
  • Maintain strong communication and take the initiative in addressing tasks.
  • Show flexibility, availability, and a strong team spirit in the workplace.
Skills & Competencies:
  • Excellent client service and communication skills.
  • Ability to take initiative and be proactive in daily tasks.
  • Strong organizational skills for stockroom management and boutique operations.
  • Ability to work flexibly and as part of a team.

Join an excellent boutique team to embody the values of the Maison and contribute to delivering a luxurious and memorable experience for each of our clients.

Group Video Interviews are being arranged immediately – please apply as soon as possible with your CV to be booked in.

360 Talent London are a boutique recruitment firm, specialising in the high end retail & ecommerce sector.

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